Billing Operations Supervisor

Overview

This role is for a Billing Operations Supervisor within a professional services organization specializing in accurate and timely billing across various billing models. The team partners with finance, operations, and delivery groups to enhance billing accuracy, process efficiency, and revenue recognition.

Responsibilities

• Manage daily billing operations for time & materials, fixed fee, and recurring billing
• Participate in invoice review, adjustments, and issue resolution
• Support mid-month and month-end billing cycles
• Review invoices and adjustments to ensure contract alignment
• Lead and coach a small billing team
• Ensure billing deadlines and service level agreements are met
• Serve as escalation point for billing queries
• Collaborate with project and operations teams to resolve billing issues
• Monitor time entry and approvals to support billing timelines
• Provide visibility into unbilled activities and open billing items
• Assist in monthly billing data reviews and variance investigations
• Partner with finance to clarify billing-related financial data
• Identify and implement billing process improvements
• Support billing-related PSA/ERP systems
• Maintain consistency and accuracy in billing workflows

Requirements

• Minimum 5 years of billing experience, preferably in professional services
• Experience leading or mentoring teams
• Strong knowledge of time & materials, fixed fee, and recurring billing models
• Familiarity with PSA/ERP systems such as Changepoint or Intacct preferred
• High attention to detail and strong problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• May require customer approval for access to customer systems or premises

Compensation & Benefits

• Base salary range: $90,000 to $100,000
• Eligibility for bonus according to the organization's plan
• Compensation determined by experience, skills, and other relevant factors
• Medical, dental, and vision insurance
• Employee Assistance Program
• Life and AD&D insurance
• Short- and long-term disability insurance
• Flexible spending accounts
• Transportation and parking accounts
• Health savings accounts with company contribution
• Retirement plan with 401(k) matching
• Legal benefits and identity theft protection
• Pet insurance
• Wellness programs
• Paid time off starting at 15 days annually, accrued per pay period
• Eight paid holidays per year, including one floating holiday

Location

Not specified; may require customer approval for access to customer systems or premises.

Equal Opportunity

The employer is an equal opportunity organization committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.