Billing & Revenue Operations Lead - LATAM

Overview

This role involves leading and continuously improving billing and revenue operations. You will provide hands-on leadership while also actively performing complex billing work, reconciliations, and issue resolution when needed.

Responsibilities

Billing Operations & Revenue Accuracy

• Oversee end-to-end billing operations to ensure accurate, complete, and timely invoicing.
• Perform hands-on billing activities, including complex reconciliations, discrepancy resolution, and critical billing tasks as needed.
• Establish and maintain billing controls, procedures, and quality standards.

Revenue Assurance & Financial Controls

• Identify and prevent revenue leakage, unbilled services, pricing errors, and other billing discrepancies.
• Conduct regular reconciliations between operational systems, billing platforms, and accounting records.
• Partner with Accounting to support accurate revenue reporting and month-end closing activities.

Team Leadership & Performance

• Lead and supervise the Billing team, ensuring effective workload distribution, accountability, and timely execution.
• Set clear performance expectations, monitor KPIs, and provide coaching, training, and feedback.
• Evaluate team productivity, workload distribution, and resource utilization to identify opportunities for operational efficiency.
• Serve as the primary escalation point for complex billing issues and promote a culture of accuracy, ownership, and continuous improvement.

Process Improvement & Automation

• Identify and implement opportunities to streamline billing workflows, reduce manual work, and improve operational efficiency.
• Lead billing automation initiatives, system enhancements, and integration projects.
• Develop and maintain standardized procedures (SOPs), internal controls, and scalable billing processes.

Reporting & Cross-Functional Collaboration

• Monitor billing performance, revenue trends, discrepancies, and operational KPIs; provide actionable insights to Finance leadership.
• Collaborate with Operations, Sales, Accounting, and Collections to resolve billing issues and ensure accurate revenue capture.
• Support customer billing dispute resolution and ensure timely communication across departments.

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field.
• 3–5+ years of experience in billing, revenue operations, accounting, or related financial operations.
• Previous experience supervising a team or leading billing operations.
• Demonstrated ability to combine hands-on billing expertise with team leadership, including independently resolving complex billing issues and performing reconciliations.
• Strong understanding of billing processes, revenue controls, reconciliations, and financial operations.
• Advanced Excel or Google Sheets skills, including pivot tables, lookups, and data analysis.
• Experience working with accounting, ERP, or billing platforms.
• Strong analytical skills and ability to identify discrepancies across large volumes of transactions.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills in English.
• Ability to work independently, take ownership of processes, and collaborate across departments.

Preferred Qualifications

• Experience with U.S.-based companies and remote, cross-functional teams.
• Experience with recurring, subscription-based, usage-based, or high-volume transactional billing.
• Familiarity with QuickBooks Online, Zoho Books, or similar accounting and billing platforms.
• Experience with billing automation, system integrations, or process improvement projects.
• Experience developing SOPs, internal controls, and operational KPIs.

Compensation & Benefits

• Competitive monthly compensation, paid in USD.

Location

• 100% Remote role (LATAM-based candidates preferred).