Billing & Revenue Operations Lead - LATAM

Overview

This role is a hands-on leadership position focused on billing and revenue operations, including managing a Billing team and performing critical billing activities when needed. Responsibilities include ensuring revenue accuracy and completeness, preventing revenue leakage, leading complex reconciliations and issue resolution, and driving continuous process improvement and automation.

Responsibilities

• Billing Operations & Revenue Accuracy

  • Oversee end-to-end billing operations to ensure invoices are accurate, complete, and timely.
  • Perform hands-on billing work as needed, including complex reconciliations and discrepancy resolution.
  • Establish and maintain billing controls, procedures, and quality standards.

• Revenue Assurance & Financial Controls

  • Identify and prevent revenue leakage, unbilled services, pricing errors, and other billing discrepancies.
  • Conduct regular reconciliations between operational systems, billing platforms, and accounting records.
  • Partner with Accounting to support accurate revenue reporting and month-end closing activities.

• Team Leadership & Performance

  • Lead and supervise the Billing team, ensuring effective workload distribution, accountability, and timely execution.
  • Set performance expectations, monitor KPIs, and provide ongoing coaching, training, and feedback.
  • Evaluate team productivity, workload distribution, and resource utilization to improve operational efficiency.
  • Serve as the primary escalation point for complex billing issues.

• Process Improvement & Automation

  • Identify and implement opportunities to streamline billing workflows, reduce manual effort, and improve operational efficiency.
  • Lead billing automation initiatives, system enhancements, and integration projects.
  • Develop and maintain standardized procedures (SOPs), internal controls, and scalable billing processes.

• Reporting & Cross-Functional Collaboration

  • Monitor billing performance, revenue trends, discrepancies, and operational KPIs; provide actionable insights to Finance leadership.
  • Collaborate with Operations, Sales, Accounting, and Collections to resolve billing issues and ensure accurate revenue capture.
  • Support customer billing dispute resolution and coordinate timely communication across departments.

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field.
• 3–5+ years of experience in billing, revenue operations, accounting, or related financial operations.
• Previous experience supervising a team or leading billing operations.
• Demonstrated ability to balance hands-on billing expertise with team leadership, including independently resolving complex billing issues and performing reconciliations.
• Strong understanding of billing processes, revenue controls, reconciliations, and financial operations.
• Advanced Excel or Google Sheets skills, including pivot tables, lookups, and data analysis.
• Experience working with accounting, ERP, or billing platforms.
• Strong analytical skills with the ability to identify discrepancies across large volumes of transactions.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills in English.
• Ability to work independently, take ownership of processes, and collaborate across departments.

Preferred Qualifications

• Experience with U.S.-based companies and remote, cross-functional teams.
• Experience with recurring, subscription-based, usage-based, or high-volume transactional billing.
• Familiarity with QuickBooks Online, Zoho Books, or similar accounting and billing platforms.
• Experience with billing automation, system integrations, or process improvement projects.
• Experience developing SOPs, internal controls, and operational KPIs.
• 100% remote role; LATAM-based candidates preferred.

Compensation & Benefits

• Competitive monthly compensation, paid in USD.

Location

• 100% Remote (LATAM-based candidates preferred).