Billing & Revenue Operations Lead - LATAM

Overview

The organization is seeking a highly organized, analytical, and detail-oriented Billing & Revenue Operations Lead to oversee and continuously improve billing and revenue operations.

This is a hands-on leadership role that combines direct team management with active involvement in billing operations, complex reconciliations, issue resolution, and continuous process improvement. The ideal candidate is comfortable both leading a team and independently executing critical billing activities when needed.

In addition to managing daily billing activities, the role strengthens internal controls to ensure revenue accuracy and completeness, prevent revenue leakage, and drive process improvements and automation initiatives.

Responsibilities

Billing Operations & Revenue Accuracy

• Oversee end-to-end billing operations to ensure accurate, complete, and timely invoicing.
• Maintain hands-on involvement in billing activities, including complex reconciliations, discrepancy resolution, and critical billing tasks as needed.
• Establish and maintain billing controls, procedures, and quality standards.

Revenue Assurance & Financial Controls

• Identify and prevent revenue leakage, unbilled services, pricing errors, and other billing discrepancies.
• Perform regular reconciliations between operational systems, billing platforms, and accounting records.
• Collaborate with Accounting to support accurate revenue reporting and month-end closing activities.

Team Leadership & Performance

• Lead and supervise the Billing team, ensuring effective workload distribution, accountability, and timely execution.
• Establish clear performance expectations, monitor KPIs, and provide ongoing coaching, training, and feedback.
• Evaluate team productivity, workload distribution, and resource utilization to identify opportunities for operational efficiency.
• Serve as the primary escalation point for complex billing issues.

Process Improvement & Automation

• Identify and implement opportunities to streamline billing workflows, reduce manual work, and improve operational efficiency.
• Lead billing automation initiatives, system enhancements, and integration projects.
• Develop and maintain standardized procedures (SOPs), internal controls, and scalable billing processes.

Reporting & Cross-Functional Collaboration

• Monitor billing performance, revenue trends, discrepancies, and operational KPIs, providing actionable insights to Finance management.
• Collaborate with Operations, Sales, Accounting, and Collections to resolve billing issues and ensure accurate revenue capture.
• Support customer billing dispute resolution and ensure timely communication across departments.

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field.
• 3–5+ years of experience in billing, revenue operations, accounting, or related financial operations.
• Previous experience supervising a team or leading billing operations.
• Demonstrated ability to combine hands-on billing expertise with team leadership, including independently resolving complex billing issues and performing reconciliations.
• Strong understanding of billing processes, revenue controls, reconciliations, and financial operations.
• Advanced Excel or Google Sheets skills, including pivot tables, lookups, and data analysis.
• Experience working with accounting, ERP, or billing platforms.
• Strong analytical skills and ability to identify discrepancies across large volumes of transactions.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills in English.
• Ability to work independently, take ownership of processes, and collaborate across departments.

Preferred Qualifications

• Experience with U.S.-based companies and remote, cross-functional teams.
• Experience with recurring, subscription-based, usage-based, or high-volume transactional billing.
• Familiarity with QuickBooks Online, Zoho Books, or similar accounting and billing platforms.
• Previous involvement in billing automation, system integrations, or process improvement projects.
• Experience developing SOPs, internal controls, and operational KPIs.

Compensation & Benefits

• Competitive monthly compensation, paid in USD.

Location

• 100% Remote role (LATAM-based candidates preferred).