Billing Specialist

Overview

This organization is seeking a full-time, entry-level or early-career Client Billing Specialist to support client billing and invoicing needs. The role manages the client billing lifecycle from onboarding through contract termination and oversees accounts receivable (A/R) processes, including client billing, payment processing, credit memos, A/R reconciliations, payment disputes, and collections for overdue accounts.

The Client Billing Specialist also processes vendor bills for approval and assists with state tax law compliance. Additional duties include tracking payments, running reports, light record keeping, and data entry.

This is a client-facing role. A significant portion of time is spent responding to client emails and speaking with clients by phone, with occasional video calls.

Responsibilities

• Secure prompt payment using strong judgment, sensitivity, and business acumen
• Serve as the primary point-of-contact for client billing inquiries via phone, email, and video
• Interact with customers to collect overdue A/R and resolve payment issues
• Initiate and manage the collections process for past-due accounts according to the system schedule
• Respond within 24 hours to all emails sent to the shared accounting team inbox
• Answer inbound calls to the accounting line and return voicemails by end of work day
• Work with Customer Success/Support to resolve client payment disputes
• Ensure accuracy and integrity of incoming bills and outgoing invoices
• Ensure invoices are set to autopay or assigned to the correct collection email plan in the payment processing system
• Handle disputed invoices according to the established process
• Email renewing clients their renewal information
• Book and apply credits provided by Customer Success/Support teams
• Enter vendor bills into software for accounts payable processing
• Ensure new clients are set up correctly for billing
• Navigate multiple software platforms to complete day-to-day tasks efficiently

Requirements

• Prior billing and collections experience is required
• Excellent customer service skills, preferably in a financial capacity
• Ability to de-escalate client issues and resolve them with awareness of both organizational and client impact
• Firm knowledge of Microsoft Excel, Gmail, Google Drive, and Google Sheets, along with aptitude for math
• Strong analytical, problem-solving, and organizational skills; versatile, dependable, and flexible team player
• Effective communication across organizational levels and departments
• Ability to work in a fast-paced environment, stay organized under pressure, juggle priorities, and meet aggressive deadlines
• Ability to learn tasks and systems quickly
• Assist with development of procedures and processes

Preferred Qualifications

• Greater accounting knowledge
• Experience with Sage Intacct

Qualifications

• 1+ years of experience in a Billing Specialist position (Preferred)
• High school education or equivalent
• High speed internet connection and dedicated work space to facilitate remote work
• Legally authorized to work in the United States

Compensation & Benefits

• Base Salary: $20-$25 per hour
• Position Type: Full-time, Non-exempt (eligible for overtime)
• Employer contributed plans: Medical, Vision, Life and AD+D Insurances
• Voluntary plans: Dental, Critical Illness, Accident and Pet Insurances
• Unlimited Paid Time Off + 9 Paid Holidays
• Flexible schedules + early out Fridays
• 401(k) plan with 50% company match (up to 6%)
• Employee Assistance Program (free mental health services, financial/legal consultations and more!)
• Tuition Reimbursement Program (up to $1,800 annually) and Executive Mentorship Program
• Leadership Training Program (available to all employees)
• Ongoing personalized coaching and career development
• Casual dress and a fun work environment

Location

• Work Locations: Remote, Hybrid, or in-office in Lehi, UT per employee preference
• Hiring note: Only hiring candidates from Utah at this time.
• Office attendance preference: Local candidates should be able to come to the office 2x per week during training (first two months) and 1x per week thereafter.

Schedule

• Monday-Friday; 32-40 hours per week starting between 7am-9am MST
• During the first four weeks of employment, you will be expected to match your manager’s schedule of 8am-5pm MST for training
• No nights or weekends required; optional overtime may be available
• Alternative hours and schedule flexibility available per manager approval
• Optional lunch break per employee preference (choose between 0-60 minutes)

Travel & Physical Requirements

• Travel: May require occasional local or national travel (less than 5% of the time, if at all).
• Physical requirements: Prolonged periods sitting at a desk and working on a computer (90% desk, 10% walking); ability to lift up to 30 lbs and use typical office equipment (computers, keyboards, printer, etc.).