Billing Specialist II

Overview

This role is part of the Finance job family and functions as a Billing Specialist II. The position may be eligible for remote work, with the requirement that you live in the specified city, state, or region. No travel is required.

Responsibilities

• Prepare repair orders (RO) by documenting symptoms, problems, and causes, along with required repairs and services based on technician submissions, and enter ROs into the service database system.
• Verify technicians selected the correct VMRS code related to repairs made and confirm billing hours align with standard repair times.
• Create actual invoices off the RO by applying customer-specific rates and mark-ups.
• Improve RO quality by identifying weak points (e.g., story issues, missing information, incorrect information) and edit ROs to help eliminate customer disputes while invoicing the full amount for services provided.
• Coordinate with technicians and Mobile Technician Leaders to ensure required repair information is complete for invoice processing.
• Create vehicle repair service estimates using information compiled from Mobile Technicians and Customers.
• Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues.
• Gather necessary paperwork and upload it into the system for records.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field.
  • An equivalent combination may be considered, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field.
• Proficient with Mitchell One or similar estimating systems.
• Strong communication (written, verbal, and phone) and customer service skills.
• Proficient computer skills (MS Office, email, typing, etc.) and software navigation capabilities to generate repair estimates and edit/process invoices.
• Sense of urgency daily; action-oriented and able to work with minimal planning.
• Existing knowledge of standard repair times (SRT) for common services.
• Experience in service writing is preferred.
• Ability to work independently and effectively within a team environment.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Maintains a professional but friendly demeanor.
• Demonstrates strong interpersonal and customer service skills.
• Pays close attention to detail.
• Ability to remain calm and polite when dealing with frustrated customers and/or technicians.
• Pre-employment drug test required. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, the employer is a drug-free workplace, and possession, use, or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Preferred Qualifications

• Experience in service writing

Compensation & Benefits

• Hourly base pay rate: $20.10 - $30.10/hour.
  • The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities.
  • Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
• Paid time off and holidays:
  • Minimum of 6.67 hours of paid time off every month
  • Seven paid holidays throughout the calendar year
  • Additional paid time off options may include bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave

Location

• Remote work may be available, but you must live in the specified city, state, or region.

Work Authorization

• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.