Billing Supervisor

Overview

Remote opportunity available for a Billing Supervisor in any of the organization’s offices. This is an exempt position reporting to the Billing and Collections Manager.

This is a working supervisor role. The Billing Supervisor will coordinate and supervise a team of Billing Coordinators while also maintaining an acceptable number of billing assignments as a Billing Coordinator to support the firmwide billing practice related to Digital Assets and Data Management (DADM).

Responsibilities

Supervisor responsibilities

• Provide first-level support to Billing Coordinators for billing-specific questions and day-to-day operational issues.
• Conduct regular team meetings to discuss ongoing work, team issues, billing group updates, and firm news to ensure team members have pertinent information.
• Participate in coaching, performance feedback, and reviews for Billing Coordinators.
• Monitor Billing Coordinator schedules, including ensuring hours are adhered to, providing coverage, and communicating when staff are absent.
• Process requests for overtime or time-off and approve timecards in the organization’s time management system.
• Serve as a point of contact for secretaries and support staff as needed.
• Assist with training as needed.

Billing responsibilities

• Assist with the development and implementation of billing processes.
• Monitor the status of regionally assigned bills to ensure billing attorneys and/or assistants adhere to due dates.
• Monitor/audit areas of concern, including:
  • WIP on in-progress matters
  • Cost credits
  • Negative invoices
  • Manual invoices
  • Payment applications
  • Rate overrides
  • Exception codes
  • Zero proformas
  • Closed matters.
• Perform other duties as requested.

Requirements

• Associate degree from a two-year college and a minimum of seven (7) years of related legal billing experience; or the equivalent combination of education and experience may substitute for the education requirement.
• Prior experience working in a fast-paced law firm environment.
• Knowledge of billing department operations and insurance-based billing is highly desirable.
• Supervisory experience, including skills to organize, coordinate, and supervise staff.
• Demonstrated proficiency in Microsoft Office Suite including Word and Outlook.
• Elite 3E billing software proficiency and experience with various E-Billing vendor sites is preferred.
• Proven aptitude to learn new software applications.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and general knowledge of accounting principles and internal controls.
• Strong analytical and communication skills.
• Ability to effectively communicate and present information in one-on-one and small group settings to all levels of professional and support staff.
• Ability to respond to common inquiries or complaints from clients and professional and support staff.
• Interpersonal communication skills to maintain effective relationships with partners, attorneys, clients, and staff, with responsiveness, diplomacy, and professionalism.
• Strong project management and team management skills, with a willingness to “roll up sleeves” and operate at whatever level is needed to accomplish tasks.
• Ability to lead and build consensus among peers and staff.
• Good judgment, tact, and flexibility under pressure in a mixed-matrix environment with many competing priorities.
• Excellent organizational and planning skills; detail-oriented with ability to prioritize multiple tasks and projects in a fast-paced environment with strict deadlines.
• Ability to exercise discretion with confidential and sensitive information.

Preferred Qualifications

• Demonstrated proficiency in Microsoft Office Suite, including Excel.
• Experience with 3E billing software and various e-billing vendor sites.

Compensation & Benefits

Compensation

• Expected annual salary range: $95,000–$120,000.
• Salary offered will be determined by factors including experience level, education, training, geographic location, and relevant skills.

Benefits

Comprehensive and competitive benefits program includes:

• Competitive salaries and a performance bonus program
• Group health, dental, and vision insurance
• Multiple plan options and various benefit levels
• Same-sex domestic partner coverage
• Pre-tax premiums
• Coverage beginning on the date of hire
• Group term life and accidental death and dismemberment insurance
• Voluntary supplemental group universal life insurance
• Voluntary accident insurance for employees and their families
• Long-term care insurance
• Short-term disability benefits
• Long-term disability benefits
• Pre-tax benefit programs, including dependent care, health care reimbursement, and transit or qualified parking benefits in most cities
• Retirement program, including a voluntary 401(k) plan

Location

Remote opportunity available for a Billing Supervisor in any of the organization’s offices.

Other Information

Work schedule

• Work may require more than 40 hours per week to perform essential duties.
• Overtime may be required when needed.

Equal Employment Opportunity

The organization is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants and employees without regard to protected characteristics under applicable federal, state, or local law.

The organization provides reasonable accommodations to qualified individuals with disabilities and applicants with sincerely held religious beliefs in accordance with applicable law.

Application Process

Interested candidates should submit their resume and cover letter through the organization’s careers website.