Bookkeeper

Overview

This full-time Bookkeeper role supports customer communication, contact-center support, outreach, quality, workforce, communications, and service operations. The primary focus is maintaining accurate financial records through reconciliation and exception handling.

Work should clearly show:

• What source was used
• What changed
• What remains open
• Who owns the next action

Responsibilities

• Protect confidential account information by ensuring all work is traceable within customer communication, contact-center support, outreach, quality, workforce, communications, and service operations.
• Review financial inputs against supporting records to ensure accuracy and traceability.
• Reconcile discrepancies before reporting or processing.
• Track unresolved financial exceptions and ensure they have clear ownership.
• Maintain audit-ready documentation so another authorized teammate can verify the current state without reconstructing prior history.

Role Requirements

• Confidently use customer communication operations in support of customer communication, contact-center support, outreach, quality, workforce, communications, and service operations.
• Maintain financial records without losing track of evidence, owners, or deadlines.
• Document spreadsheet analysis decisions clearly enough for another teammate to follow the reasoning.
• Use sound judgment around audit support, including when escalation is needed rather than assuming.

Desired Skills and Experience

• Bookkeeper-focused work
• Customer communication operations
• Financial records, reconciliation, invoice review, and payment tracking
• Spreadsheet analysis
• Account review, data accuracy, exception resolution
• Audit support
• Confidentiality
• Financial reporting, document review, approval tracking, variance analysis, and record maintenance

Compensation & Benefits

• Base salary: $43,000-$68,000 per year

Location

• 100% remote within the United States