Business Analysis Advisor - Mortgage Investor Operations

Overview

This role is part of the Retail Bank Operations organization, supporting the Retail Lending Solutions and Mortgage Investor Operations group. The position is remote.

Retail Bank Operations includes functions such as managing cash needs for branch and ATM networks, printing and mailing bank documents, and handling inbound and outbound collections for home lending, automobile, and card services. The group also supports loan mitigation and investor operations, process improvement and automation, daily processing of cash and check deposits and bill payments, and quality management activities.

Responsibilities

• Direct research, discovery, collection, and interpretation of business requirements.
• Participate in the development and review of complex processes and procedures, workflow analytics, and reporting.
• Provide senior-level consultation and communicate with clients and technology teams on business designs, problem solving, and business analysis to support project goals and objectives.
• Consult and recommend frameworks, methodologies, and processes for business requirements traceability for business analysis teams.
• Independently mentor, lead, and coach other associates to support knowledge transfer.
• Oversee development and maintenance of applicable policy and procedure documentation.
• Translate business needs, processes, and/or procedures by partnering with applicable experts and business stakeholders.
• Communicate with senior-level stakeholders and technology teams on complex business requirements.
• Lead multiple business analysis project management processes through planning, quality assurance, and effectiveness assessment.
• Provide direction for successful project deployment.
• Drive development, analysis, and distribution of complex reporting.

Freddie Mac Servicing and Default Cash Postings

• Support mortgage servicing investor operations across Freddie Mac, Fannie Mae, Ginnie Mae, private investor portfolios, and default cash.
• Drive process improvement, operational effectiveness, reporting, controls, and business analysis initiatives.
• Support investor reporting, investor accounting, loan administration, business analysis, and reconciliations.
• Apply knowledge of the mortgage servicing lifecycle, including payment processing, escrow, loss mitigation, servicing transfers, MSP, default servicing, and investor reporting.
• Collaborate across business, technology, risk, compliance, and operations partners.
• Support Freddie Mac mortgage servicing operations, including investor reporting, investor accounting, loan administration, servicing transfers, remittance processes, and reconciliation activities.
• Process and reconcile investor funds, mortgage insurance claim proceeds, liquidation proceeds, recoveries, refunds, and other default-related cash activity.
• Research and resolve discrepancies, identify process improvement opportunities, perform root cause analysis, and strengthen controls.

Fannie Mae and Ginnie Mae Servicing

• Apply knowledge of Fannie Mae and Ginnie Mae servicing practices and investor guidelines, including reporting, reconciliation, compliance monitoring, servicing oversight, and operational support.
• Drive process improvement initiatives, identify operational efficiencies, enhance controls, and implement sustainable solutions.
• Analyze complex servicing requirements and translate business needs into actionable solutions.
• Partner with multiple stakeholder groups.

Private Investor and Portfolio Servicing

• Support private investor and portfolio servicing operations, including investor reporting, investor accounting, loan administration, servicing transfers, remittance processes, and reconciliation activities.
• Review, interpret, and operationalize private investor servicing agreements and related contractual requirements.
• Ensure servicing activities, reporting obligations, remittance practices, and control processes align with investor expectations and contractual commitments.
• Research and resolve discrepancies, identify process improvement opportunities, perform root cause analysis, and strengthen operational controls.
• Partner with cross-functional teams to improve efficiency, consistency, compliance, and servicing performance.

Qualifications

Work Experience

• Typically requires a university/college degree and 3+ years of relevant/direct industry experience.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Education

• Bachelors

Certifications

• No required certifications.

Licenses

• No required licenses.

Preferred Skills

• Business Needs, Business Processes, Data Analytics, Decision Making, Management Reporting, Prioritization, Waterfall Model

Competencies

• Analytical Thinking, Business Assessment, Business Process Modeling, Consulting, Effectiveness Measurement, Information Capture, Problem Solving, Process Management, Project Management, Requirements Analysis, Software Product Business Knowledge

Remote Work Requirements

• This position may be eligible for remote work in select geographic locations, subject to approval.
• If approved, work must be conducted from a quiet, secure, and confidential home-based workspace.
• Occasional in-office participation may be required based on business needs.

Visa / Work Authorization

• Sponsorship for employment visas is not provided for this position.
• Participation in STEM OPT is not available for this position.

Compensation & Benefits

Pay Transparency

• Base Salary: $75,000.00 – $150,000.00
• Salaries may vary based on geographic location, market data, and individual skills, experience, and education.
• This role is incentive eligible, with payment based upon company, business and/or individual performance.

Benefits (Full-time employees, depending on eligibility)

• Medical/prescription drug coverage (with Health Savings Account feature), dental, and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with company match, pension, and stock purchase plans
• Dependent care reimbursement account; back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance (including select programs fully paid)
• Wellness program with financial incentives
• Paid time off may include:
  • Maternity and/or parental leave
  • Up to 11 paid holidays each year
  • 9 occasional absence days each year (unless otherwise required by law)
  • 15 to 25 vacation days each year, depending on career level
  • Years of service

Application Window

• Generally expected to be posted for two business days from 09/17/2026, though it may be longer with business discretion.

Equal Employment Opportunity / Safety Statements

• Equal Employment Opportunity is provided regardless of protected characteristics.
• This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or Financial Industry Regulatory Authority (FINRA), which prohibit hiring individuals with certain criminal history.