Cash Applications Representative

Overview

The Cash Application Representative is responsible for accurately and efficiently processing incoming customer payments, ensuring they are applied to the correct invoices, resolving discrepancies, and maintaining detailed records to support timely and precise accounts receivable. The role collaborates closely with the AR team to ensure transactions are recorded correctly. Backup support may also be provided for various departmental functions and tasks.

Responsibilities

• Accurately post and reconcile customer payments, applying incoming checks, ACH, wires, EFT, and similar payment types to customer accounts.
• Prepare customer payment details as needed, including creating Excel spreadsheets for upload into proprietary software and/or MS Dynamics.
• Reconcile discrepancies identified during payment posting balancing.
• Process customer ACH payments and refunds through the bank website, ensuring accurate account withdrawals and strict adherence to department control procedures.
• Provide regular updates to management on productivity and contributions to department projects.
• Work collaboratively with a team to meet department goals and support efficient, high-quality customer service.
• Perform other duties as assigned.
• Comply with all policies and standards.

Requirements

• High School Diploma
• Accurate 10 key by touch
• Strong attention to detail and organizational skills
• Ability to meet daily, weekly, and monthly deadlines
• Ability to work well under pressure while maintaining high accuracy
• Ability to work in a structured environment
• Maintain a high level of confidentiality and professionalism
• Excellent customer service skills, with responsiveness to customer needs
• Excellent verbal and written communication skills
• Ability to learn proprietary software and computer systems
• Reliable with excellent attendance and punctuality; able to work overtime on occasion
• Self-motivated and comfortable with repetitive tasks
• Ability to work well in a team environment and independently
• Exceptional problem-solving skills, including the ability to analyze payment issues, identify discrepancies, and implement effective solutions

Preferred Qualifications

• Experience in credit or applications support

Compensation & Benefits

• Salary Range (hourly):
  • $20.82 - $25.00 (WA, NJ)
  • $19.05 - $22.88 (MN, NV, TX, VA)
  • $18.32 - $22.00 (AZ, ID, FL MT, OH)
  • Rate depends on experience
• Bonus: Annual discretionary bonus up to 5% of base salary
• Paid Time Off: Accrue paid time off on a weekly basis based on hours worked, up to 112 hours per year to start
• Paid Holidays: 8 paid holidays and 1 paid family day off
• Additional Benefits:
  • Comprehensive medical, dental, and vision benefits
  • 401k plan with matches $1 for $1 up to 4% of earnings (matched and vested at every pay cycle)
  • Life insurance
  • Short/long-term disability coverage
  • Paid maternity/paternity leave
  • Pet insurance

Location

Remote. Standard working hours are 8:00-5:00 PST. Periodic travel may be required.

The employee is regularly required to sit for extended periods while working on a computer and participating in virtual and in-person meetings. Frequent use of hands for keyboarding and standard office equipment is required. Occasional standing, walking, and reaching may be needed to attend meetings or collaborate in an office setting. The role requires the ability to perform close visual work on a computer for extended periods. The employee may occasionally lift and/or move up to 10–15 pounds. Reasonable accommodations may be available to enable individuals with disabilities to perform essential job functions.

Additional Information

• Equal Opportunity Employer
• E-Verify participation