Cash Applications Representative

Overview

This role processes and applies incoming customer payments accurately and efficiently to the correct invoices. Responsibilities include resolving payment discrepancies, maintaining detailed records for timely accounts receivable processing, and collaborating closely with the AR team to ensure transactions are recorded correctly. The position may also provide backup support for departmental functions as needed.

Responsibilities

• Accurately post and reconcile customer payments, applying incoming checks, ACH, wires, EFT, and other payment types to customer accounts.
• Prepare customer payment details as needed, including creating Excel spreadsheets for upload into proprietary software and/or MS Dynamics.
• Reconcile discrepancies found in balancing payment postings.
• Process customer ACH payments and refunds through the bank website, ensuring accurate account withdrawals and strict adherence to departmental control procedures.
• Provide regular updates to management on productivity and contributions to departmental projects.
• Collaborate with the team to achieve department goals and support customer service and satisfaction through efficient and effective payment posting.
• Perform other duties as assigned.
• Comply with all policies and standards.

Requirements

• High School Diploma.
• Accurate 10 key by touch.
• Strong attention to detail and organizational skills.
• Maintain a high level of confidentiality and professionalism.
• Ability to meet daily, weekly, and monthly deadlines.
• Ability to work well under pressure while maintaining a high level of accuracy.
• Ability to thrive in a structured environment.
• Excellent verbal and written communication skills.
• Ability to learn the organization’s proprietary software and computer system.
• Reliable attendance and punctuality; able to work overtime on occasion.
• Self-motivated and comfortable with repetitive tasks.
• Ability to work well in a team environment and independently.
• Exceptional problem-solving skills, including the ability to analyze payment issues, identify discrepancies, and implement effective solutions.
• Demonstrated customer service skills and responsiveness to customer needs with professionalism, respect, and consideration of others.

Preferred Qualifications

• Experience in credit or applications support.

Compensation & Benefits

• Salary Range (hourly):
  • WA, NJ: $20.82 - $25.00
  • MN, NV, TX, VA: $19.05 - $22.88
  • AZ, ID, FL, MT, OH: $18.32 - $22.00
  • Rate depends on experience.
• Bonus: Annual discretionary bonus up to 5% of base salary.
• Paid Time Off: Accrue paid time off on a weekly basis based on hours worked, up to 112 hours per year to start. Includes 8 paid holidays and 1 paid family day off.
• Additional Benefits:
  • Comprehensive medical, dental, and vision benefits
  • 401k plan with a $1 for $1 match up to 4% of earnings (matched and vested at every pay cycle)
  • Life insurance
  • Short/long-term disability coverage
  • Paid maternity/paternity leave
  • Pet insurance

Location

• Remote
• Standard working hours are 8:00-5:00 PST.
• Periodic travel may be required.
• The employee is regularly required to sit for extended periods while working on a computer and participating in virtual and in-person meetings.
• Frequent use of hands for keyboarding and standard office equipment is required.
• Occasional standing, walking, and reaching may be needed to attend meetings or collaborate in an office setting.
• The role requires the ability to perform close visual work on a computer for extended periods.
• The employee may occasionally lift and/or move up to 10–15 pounds.
• Reasonable accommodations may be available to enable individuals with disabilities to perform essential job functions.