Client Account Coordinator - Enterprise Fleet Management

Overview

This role is responsible for accounting administrative functions within Fleet Management, supporting billing and accounts receivable (AR). You will research billing questions, contact customers regarding AR balances, and serve as the main point of contact for AR and billing inquiries for local sales teams, administrative offices, and external customers.

This is a full-time remote position working 100% from your home residence in the Greater St. Louis, MO Metropolitan area. Schedule: Monday through Friday, 8 a.m. to 5 p.m. CST.

Responsibilities

• Research and contact customers on accounts receivable balances daily via phone and email to obtain payment
• Negotiate payment plans when necessary
• Provide timely and accurate responses to escalated billing and AR issues/questions from local offices and customers
• Identify customers in risky positions and provide problem resolution as needed
• Proactively escalate problem accounts to AR Supervisor, AR Manager, and group Finance Managers based on risk/equity position, amount of past due, and bad debt impact
• Complete detailed account reconciliations and apply payments to ensure all rules of asset backed financing are followed
• Perform account maintenance in PeopleSoft AR in compliance with accounting policies
• Partner with other departments and local offices to research and process billing and accounting transactions
• Review, research, and clear AR balance sheet accounts
• Manage customers’ banking information for automatic and manual electronic funds transfers
• Other duties as assigned

Requirements

• Must currently live in the Greater St. Louis, MO Metropolitan area
• Minimum 2 years accounting, billing, or AR experience
• Minimum 2 years customer service experience
• Intermediate proficiency with MS Excel
• Accounting software knowledge preferred (Quickbooks, PeopleSoft Financials, etc.)
• Some college coursework in Accounting or Business preferred
• Ability to meet all work from home technical requirements
• Must be authorized to work in the United States and not require work authorization sponsorship by the company for this position now or in the future

Competency Based Qualifications

• Ethics & Values
• Executing
• Customer Service
• Detail-Oriented
• Problem Solving
• Communication
• Resilience

Work from Home (WFH) Requirements

• Terrestrial cable or fiber internet connections are strongly preferred; satellite internet connections are not supported
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required
• Connection latency must be less than 100ms (validation via a speed test tool is required)

Compensation & Benefits

• Pay: $21.59 to $22.50 per hour (USD)
• Pay within the range will be determined based on relevant education, qualifications, experience, skills, performance, time in position, and business and organizational needs

Benefits include:

• Paid vacation and choice time days
• Medical, dental, and vision insurance benefits
• Dependent spending account, health savings account
• Life and disability insurance
• Fertility benefits
• Employee Assistance Programs
• Profit sharing and 401(k) employer match
• Discounts and more

Preferred Qualifications

• Accounting software knowledge preferred (Quickbooks, PeopleSoft Financials, etc.)
• Some college coursework in Accounting or Business preferred