Closing Team Leader

Overview

This organization provides flexible, short-term commercial loans backed by real estate to help small and medium-sized businesses across the United States, particularly those facing challenges securing traditional financing.

This role supports the day-to-day operations of the Closing function, helping ensure loans move efficiently from Clear-to-Close through funding while meeting quality standards, internal procedures, and required service-level agreements (SLAs).

Responsibilities

• Coordinate day-to-day Closing Team activities, including workload distribution, task prioritization, and deadline management.
• Monitor the closing pipeline to ensure loans progress from Clear-to-Close through closing and funding.
• Provide guidance, coaching, training, and day-to-day support to Closing team members.
• Monitor team productivity, turnaround times, workload, and compliance with established SLAs.
• Follow up on outstanding closing conditions, missing documentation, and pending approvals.
• Review closing packages and related documentation for completeness, accuracy, and compliance with established procedures.
• Ensure loan documents, settlement statements, payoff documentation, closing instructions, and funding conditions are properly addressed before closing.
• Help resolve routine closing issues and escalate complex exceptions when necessary.
• Coordinate with Underwriting, Credit, Processing, Valuations, Legal, Title, and Funding to address outstanding conditions and keep transactions on schedule.
• Communicate pipeline status, delays, risks, and operational concerns to management.
• Support onboarding and training for new team members and reinforce established procedures and performance expectations.

Title Coordination & Collateral Requirements

• Coordinate with the Title Team to ensure title clearance requirements are addressed before closing.
• Track outstanding title conditions, lien-related requirements, vesting issues, and other items affecting closing readiness.
• Follow up on title commitments, title policies, lien searches, payoff information, and related documentation as needed.
• Ensure title requirements and exceptions are resolved accurately and within established timelines.
• Coordinate with title specialists and escalate complex title defects, lien priority concerns, judgments, vesting issues, or other exceptions affecting collateral.
• Support verification of requirements necessary to protect collateral interests and first-lien position.
• Communicate title-related delays and outstanding requirements to internal stakeholders.

Attorney, Title & Settlement Partner Coordination

• Maintain day-to-day communication with closing attorneys, title companies, settlement agents, escrow providers, and other third-party partners.
• Follow up on pending documents, closing schedules, payoff statements, settlement figures, and other transaction requirements.
• Help resolve routine vendor and transaction-level issues that may affect closing timelines.
• Monitor partner responsiveness and communicate recurring service issues or delays to management.
• Support positive working relationships with external partners to improve coordination, turnaround times, and closing quality.

Process Improvement & Quality Control

• Follow established SOPs, checklists, workflows, and documentation standards.
• Identify recurring errors, process gaps, and workflow bottlenecks and recommend practical improvements.
• Perform quality checks on closing documentation and ensure identified issues are addressed before closing or funding.
• Monitor outstanding items, recurring defects, and operational trends.
• Support corrective actions and process updates designed to improve accuracy, efficiency, and consistency.
• Help maintain accurate pipeline records, transaction notes, and reporting.
• Reinforce consistent application of procedures and quality standards across the team.

Compliance & Risk Management

• Ensure day-to-day Closing activities follow company policies, established procedures, applicable legal requirements, and relevant investor requirements.
• Verify that required closing conditions and documentation are addressed before loans proceed to closing and funding.
• Identify and escalate potential legal, title, documentation, lien, and collateral risks.
• Follow established escalation procedures for exceptions, unresolved conditions, and transactions requiring additional review or approval.
• Work with Legal, Title, and other relevant stakeholders to resolve issues while protecting collateral.
• Maintain appropriate documentation and communication records in accordance with company procedures.

Requirements

• Strong knowledge of loan closing, title clearance, collateral documentation, and real estate-secured lending.
• Ability to coordinate workloads, prioritize deadlines, monitor SLAs, and manage high-volume pipelines.
• Experience reviewing closing documentation, identifying deficiencies, and resolving routine issues while escalating complex matters.
• Strong communication, organizational, and problem-solving skills, with attention to detail and focus on accuracy and timely execution.

Education

• Bachelor’s degree, Associate’s degree, or equivalent relevant education and experience preferred.

Required Experience

• 5+ years of experience in mortgage or commercial lending closing, title, escrow, settlement, or related lending operations preferred.
• Previous experience providing day-to-day guidance, training, workflow coordination, or operational support to team members.
• Experience managing loan pipelines, closing deadlines, and service-level requirements.
• Experience reviewing loan documentation, title commitments, settlement statements, payoff documentation, and closing requirements.
• Experience coordinating with closing attorneys, title companies, settlement agents, and internal lending departments.
• Demonstrated ability to identify, troubleshoot, and escalate closing, title, documentation, and funding issues.

Preferred Qualifications

• Experience in commercial or private lending, Non-QM mortgage lending, MCA, title insurance, escrow, or settlement.
• Experience with real estate-secured commercial loans and coordinating with Title and Funding teams.
• Previous experience as a Senior Closer, Closing Lead, Closing Supervisor, or in a similar leadership role.

Skills & Tools

• Knowledge of loan closing, settlement, funding, post-closing, and title clearance processes.
• Ability to review title commitments, lien searches, collateral documentation, loan documents, and settlement statements.
• Understanding of lien priority, title defects, UCC filings, and applicable lending and real estate regulations, including TRID, RESPA, and TILA.
• Proficiency with loan origination systems, document management platforms, e-signature tools, and Microsoft Excel.
• Familiarity with title systems such as CSC and NETRO, as well as quality control, risk identification, and exception management.

Remote Work Requirements

• Stable, reliable internet connection.
• Professional and dedicated remote working setup.
• Ability to work effectively across a remote, multinational organization and maintain confidentiality.
• Strong English communication skills, both written and verbal, with the ability to connect well with different teams and stakeholders.

Compensation & Benefits

• Compensation: USD (amount not specified).
• Benefits include paid time off (PTO).
• Fully remote work environment.

Location

United States (work across a remote, multinational organization).