Collections & AR Manager (Remote, Seattle)

Overview

This role involves managing accounts receivable aging for all active district accounts within the organization. The position requires producing and distributing comprehensive weekly AR aging reports, executing a structured collections outreach program, and serving as the initial point of contact for district billing inquiries and disputes. The role also includes facilitating payment method setup, supporting dispute resolution, preparing documentation for legal escalations, and monitoring payment status for field trips and charters.

Responsibilities

• Own accounts receivable aging across all active district accounts and produce a weekly AR aging report every Monday for senior management.
• Execute a proactive collections outreach program with defined touchpoints at Day 15, Day 30, and Day 45 for all outstanding invoices.
• Identify and escalate accounts exceeding 60 days past due to senior management with complete account history and recommended actions.
• Serve as the initial intake point for all district billing inquiries and disputes; log, triage, and brief senior management within 24 hours.
• Facilitate payment method setup and onboarding for district accounts, including ACH enrollment, check processing coordination, and portal payment configuration.
• Provide investigative support during dispute resolution by supplying payment history, prior dispute patterns, and client relationship context.
• Prepare and maintain documentation supporting legal escalations, including payment history, correspondence, and account timelines.
• Identify potentially uncollectable balances and present findings for bad debt write-off assessment.
• Produce monthly AR aging summaries for distribution to the CFO and senior leadership.
• Monitor field trip and charter payment status across all active accounts and proactively surface unpaid balances approaching service authorization thresholds.

Requirements

• Minimum 3 years of experience in collections, accounts receivable, or billing operations.
• Prior experience working with government entities, public agencies, or school districts is a significant advantage.
• Proven track record of reducing AR aging and improving collections rates through structured outreach and escalation processes.
• Experience managing a diverse portfolio of accounts with varying payment behaviors, AP structures, billing contacts, and escalation sensitivities.
• Excellent written and verbal communication skills with the ability to follow up on past-due balances professionally and firmly while preserving relationships.
• Working proficiency in NetSuite or comparable enterprise ERP systems, including AR reporting, invoice history review, open item management, and payment application tracking.
• Exceptional organizational skills and attention to detail to manage a large volume of open items without allowing any to age unacknowledged.
• Ability to document billing disputes thoroughly and accurately, providing leadership with complete and well-organized intake packages.

Preferred Qualifications

• Experience managing receivables for government-funded or regulated clients with complex internal payment authorization processes.
• Familiarity with multi-entity billing structures requiring collections outreach across multiple contacts within a single organization.
• Experience supporting legal escalation processes, including preparation of demand letter documentation and payment history packages.
• Background in both structured corporate AR environments and scaling organizations where processes are being developed simultaneously.

Compensation & Benefits

• Targeted base salary range for this role in Seattle, US: $102,000 to $129,000.
• Actual salary may vary based on location, skills, and relevant experience.
• Additional compensation may include equity or commissions.
• Benefits for full-time salaried or hourly workers include Medical, Dental, Vision, 401(k), Holidays, Wellness programs, Vacation, and more.

Location

Seattle, United States

Equal Opportunity Statement

The organization provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Additional Information

Artificial intelligence tools may be used to support parts of the hiring process, such as reviewing applications and analyzing resumes. These tools assist the recruitment team but do not replace human judgment. Final hiring decisions are made by humans.