Collections Manager

Overview

This role is for an experienced Collections Manager to lead and develop a high-performing accounts receivable (AR) team. The position supports efficient, accurate collections while maintaining strong customer relationships in a fast-paced environment.

Responsibilities

• Monitor AR aging reports to identify overdue accounts and lead collection activities, including reminders, phone calls, and collection letters
• Lead, coach, and supervise the AR team, including assigning tasks, monitoring productivity, and conducting performance evaluations
• Negotiate payment plans and agreements that support company financial goals while maintaining strong customer relationships
• Respond to customer inquiries and resolve invoice and payment discrepancies in a timely manner
• Implement and maintain efficient AR procedures and systems to streamline collections and ensure accuracy in financial records
• Prepare regular AR reports, including overdue accounts and collection activity, and analyze trends affecting cash flow
• Partner with sales and operations teams to ensure accurate billing information
• Support month-end and year-end close processes with the finance department
• Identify and implement innovative collections strategies and process improvements

Requirements

• High school diploma or equivalent required; Associate degree in accounting, finance, or related field preferred
• 5+ years of experience in accounts receivable, reconciliations, and payment posting
• Knowledge of collection techniques and best practices
• Proficiency in AR processes, basic accounting principles, and accounting software
• Strong proficiency in Microsoft Office, especially Excel
• Proven leadership, coaching, and team development skills
• Strong negotiation, verbal, and written communication skills
• Analytical thinker with exceptional attention to detail
• Decisive, adaptable, and customer-service oriented
• Demonstrates a strong sense of ownership and accountability

Preferred Qualifications

• Experience in construction, stormwater, or hydro-excavation industries

Compensation & Benefits

• Medical, Vision, Dental, LTD, Life, EAP
• 401k with up to 4% match
• Opportunities for professional growth and skill development

Location

• Deer Park, Texas

Work Environment

• Full-time position with typical office hours
• Remote work possibilities upon supervisor approval
• Reasonable accommodations will be considered for qualified individuals with disabilities

Equal Employment Opportunity

The employer provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Hiring decisions are based solely on qualifications, merit, and business needs at the time.