Collections Officer (Remote - LATAM)

Overview

The organization is seeking a Collections Officer to recover overdue accounts for U.S.-based customers. This is a phone-first role: you will own a portfolio of delinquent accounts and work them until resolved. Success depends on staying composed and persistent when customers delay, deflect, or push back.

Recent or limited collections experience is acceptable—focus is on how you handle calls rather than years of experience.

Responsibilities

• Manage a portfolio of delinquent/overdue accounts
• Make outbound calls and send emails to follow up on outstanding payments
• Handle customer objections and payment delays professionally
• Negotiate payment arrangements and consistently follow up on payment commitments
• Maintain accurate records and document next steps
• Work toward daily and weekly collections targets and KPIs

Requirements

• Some hands-on experience actively working overdue accounts (calling or contacting customers who owe money, handling objections, and/or negotiating payment arrangements). A few months counts
• Strong spoken and written English
• Comfort with high-volume outbound calls
• Clear, direct, and concise communication
• Firm, persistent, and professional approach
• Strong follow-through and accountability
• Comfort working with targets and performance metrics

This Role Is Not a Fit If

• Your experience is limited to reconciliation, posting, invoicing, or data entry with no direct contact chasing customers for payment
• You have handled inbound payment support or customer retention rather than pursuing overdue accounts

Compensation & Benefits

• $1,300–$1,600/month, depending on relevant experience and demonstrated collections expertise

Location

• LATAM-based candidates only
• Fully remote