Collections Officer (Remote - LATAM)

Overview

The organization is seeking a Collections Officer to recover overdue accounts for U.S.-based customers. This is a phone-first role where you will own a portfolio of delinquent accounts and work them until they are resolved, staying composed and persistent when customers delay, deflect, or push back.

Hiring is based on how you handle calls rather than the number of years of experience. If your collections experience is recent or limited, you are encouraged to apply.

Responsibilities

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and send emails to follow up on outstanding payments.
• Handle customer objections and payment delays professionally.
• Negotiate payment arrangements and consistently follow up on payment commitments.
• Maintain accurate records and document next steps.
• Work toward daily and weekly collections targets and KPIs.

Requirements

• Hands-on experience actively working overdue accounts (calling or contacting customers who owe money, handling objections, or negotiating payment arrangements). A few months counts.
• Strong spoken and written English.
• Comfort with high-volume outbound calls.
• Clear, direct, and concise communication.
• Firm, persistent, and professional approach.
• Strong follow-through and accountability.
• Comfort working with targets and performance metrics.

Not a Fit If

• Your experience is limited to reconciliation, posting, invoicing, or data entry, with no direct contact chasing customers for payment.
• Your experience is focused on inbound payment support or customer retention rather than pursuing overdue accounts.

Compensation & Benefits

• $1,300–$1,600/month, depending on relevant experience and demonstrated collections expertise.

Location

• LATAM-based candidates only.
• Fully remote