Collections Officer (Remote - LATAM)

Overview

The organization is hiring a Collections Officer to recover overdue accounts for U.S.-based customers. This is a phone-first role where you will own a portfolio of delinquent accounts and work them until they are resolved. Success depends on staying composed and persistent when customers delay, deflect, or push back.

Experience level is flexible—applications will be considered based on how you handle calls rather than years in the role.

Responsibilities

• Manage a portfolio of delinquent/overdue accounts
• Make outbound calls and send emails to follow up on outstanding payments
• Handle customer objections and payment delays professionally
• Negotiate payment arrangements and consistently follow up on payment commitments
• Maintain accurate records and track next steps
• Work toward daily and weekly collections targets and KPIs

Requirements

• Hands-on experience actively working overdue accounts (calling or contacting customers who owe money), including handling objections and negotiating payment arrangements (a few months counts)
• Strong spoken and written English
• Comfort with high-volume outbound calls
• Clear, direct, and concise communication
• Firm, persistent, and professional approach
• Strong follow-through and accountability
• Comfort working toward targets and performance metrics

This Role Is Not a Fit If

• Your experience is limited to reconciliation, posting, invoicing, or data entry with no direct customer contact to chase overdue payments
• Your experience is focused on inbound payment support or customer retention rather than pursuing overdue accounts

Compensation & Benefits

• $1,300–$1,600/month, depending on relevant experience and demonstrated collections expertise

Location

• LATAM-based candidates only
• Fully remote