Collections Specialist

Overview

The organization is seeking a Collections Specialist to join its Finance team in Lisbon, Portugal. This is a permanent position focused on managing outstanding accounts and pursuing payment recovery through professional, consistent communication.

Responsibilities

• Monitor and analyze outstanding accounts to identify overdue payments and collection opportunities
• Contact clients via telephone, email, and written correspondence to pursue payment of outstanding debts
• Negotiate payment arrangements and settlement terms to facilitate debt recovery
• Maintain accurate, detailed records of all collection activities, payment agreements, and client interactions within the collections management system
• Process payments received and reconcile accounts to ensure proper credit application
• Investigate payment discrepancies and resolve disputes with clients and internal departments
• Prepare regular collection reports and provide analysis on collection performance and trends
• Follow up on promised payments and escalate non-compliant accounts as necessary
• Ensure compliance with relevant regulations and company policies throughout the collections process
• Collaborate with the Accounts Receivable team to optimize collection strategies and improve recovery rates

Requirements

• Minimum 2–3 years of experience in collections, accounts receivable, or a related credit management role
• Proficiency in collections management software and accounting systems
• Strong communication and negotiation skills, with the ability to handle difficult conversations professionally
• Excellent organizational and time-keeping abilities, with the capacity to manage multiple accounts simultaneously
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Demonstrated problem-solving skills and ability to analyze payment patterns and collection data
• Strong attention to detail and accuracy in record-keeping and data entry
• Knowledge of payment recovery procedures and credit management principles

Preferred Qualifications

• Proficiency in Portuguese (written and spoken)
• Experience with CRM software platforms
• Familiarity with dispute resolution and regulatory compliance in collections
• Previous experience in a fast-paced financial services environment
• Certification in credit management or collections practice
• Dutch knowledge (plus)

Compensation & Benefits

• Compensation: EUR 21,631 – EUR 25,071 yearly

Benefits include:

• Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other benefits
• Growth opportunities supported by tools and guidance
• A safe and inclusive working environment, including Employee Resource Groups
• Initiatives related to Environmental, Social, and Governance and other sustainability-focused programs

Location

Lisbon, Portugal

Additional Information

• This role may require security clearance for customer projects and access to sensitive (customer) data. After a conditional offer, background checks may be requested, subject to applicable local laws (including potential disclosure of personal information such as criminal record declaration, right to work, personal identification, and work history).