Collections Specialist

Overview

The Collections Specialist is responsible for managing accounts receivable aging for assigned locations and subsidiaries, with a focus on escalated accounts requiring advanced collection efforts. This role involves high-volume outbound collection calls, follow-up communications, resolving financial discrepancies, and maintaining accurate account documentation within CRM and ERP systems. The position supports effective cash flow by reducing past-due balances while ensuring professional and compliant customer interactions.

Responsibilities

• Manage accounts receivable aging reports for assigned locations and subsidiaries, focusing on past-due and escalated accounts.
• Conduct 30–35 outbound collection calls per day and send follow-up emails to customers.
• Handle escalated accounts and invoices requiring higher-level collection expertise.
• Prepare formal collection letters and request attorney involvement when necessary.
• Recommend accounts for third-party collection or write-off based on guidelines and account status.
• Communicate regularly with the Collections Manager regarding past-due accounts and situations needing additional support.
• Review account details, payments, and billing records to monitor and resolve financial discrepancies.
• Maintain detailed and accurate notes on customer accounts documenting all collection activities and outcomes.
• Work returned statements to collect outstanding debt, update contact information, and maintain ERP system data.
• Ensure security and privacy of customer information during all collection activities.
• Utilize multiple software systems, including CRM and ERP platforms, to track and manage account information.
• Apply knowledge of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
• Collaborate with team members and work independently to meet collection goals in a fast-paced environment.
• Perform other related duties as assigned to support the collections function.

Requirements

• Minimum of two years of experience in collections and credit work.
• Proven ability to manage accounts receivable aging reports and escalated accounts.
• Experience conducting high-volume collection calls (30–35 calls per day).
• Strong customer service skills with a professional and courteous approach.
• Proficiency in Microsoft Office Suite.
• Hands-on experience with ERP systems.
• Ability to work with multiple software systems, including CRM and ERP platforms.
• Excellent verbal and written communication skills.
• Proficient typing skills to maintain pace with call volume and documentation.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic understanding of statistics and data analysis.
• Knowledge of applicable state and federal collection laws.
• Strong attention to detail and accuracy in documentation and data entry.
• High school diploma or equivalent required; associate or bachelor’s degree preferred but not required.
• Prior experience working in a collections or credit environment using CRM systems.
• Ability to handle sensitive customer information with discretion and integrity.
• Strong organizational skills to manage multiple accounts and priorities.
• Comfortable working with metrics and performance expectations related to call volume and collection results.

Work Environment

• Fully remote position with flexibility to work from home.
• Training provided remotely.
• Use of multiple software platforms including CRM, ERP, and Microsoft Office tools.
• Standard working hours begin between 8:00 a.m. and 9:00 a.m., spanning eight hours per day with an unpaid lunch break.
• Fast-paced, goal-oriented environment emphasizing professionalism, data accuracy, compliance with collection laws, and secure handling of customer information.

Compensation & Benefits

• Pay range: $20.00 - $30.00 per hour.
• Contract to hire position.
• Benefits (eligibility and availability may vary based on job classification and length of employment) may include:
  • Medical, dental, and vision insurance
  • Critical illness, accident, and hospital coverage
  • 401(k) retirement plan with pre-tax and Roth post-tax contributions
  • Voluntary life and AD&D insurance for employee and dependents
  • Short and long-term disability insurance
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Paid time off including vacation and sick leave

Location

• This position is based out of Montville, NJ.
• Fully remote work arrangement.

Application Deadline

• This position is anticipated to close on June 4, 2026.