Collections Specialist

Overview

This role involves collecting past-due balances on assigned accounts while building and maintaining relationships with customers and internal stakeholders. The position focuses on minimizing Days Sales Outstanding (DSO) and reducing over 90-day delinquencies.

Responsibilities

• Perform collection activities on invoices and recycle hauls for assigned accounts, including contacting customers and providers to address outstanding balances.
• Use advanced knowledge of collection practices to reconcile and research accounts internally and externally before initiating collection efforts.
• Facilitate resolution of disputed balances by researching available information and communicating findings to relevant parties.
• Accurately document all actions taken on customer accounts to maintain a complete collection event history.
• Provide quality customer service to internal and external customers, including responding to reasonable inquiries about collection status and requests for information.
• Prepare weekly follow-up reports reflecting the status of credit and collection activity.
• Perform other job-related duties as assigned or apparent.

Requirements

• Minimum 2 years of collections or relevant experience.
• Experience collecting for high dollar accounts.
• Must be available to work with Eastern Time Zone hours.
• This position is not sponsorship eligible.

Compensation & Benefits

• Hiring range: $18.90 - $23.65 per hour.
• Paid Time Off (PTO).
• Eligible employees may elect to participate in:
  • Comprehensive medical benefits coverage, dental plans, and vision coverage
  • Health care and dependent care spending accounts
  • Short- and long-term disability
  • Life insurance and accidental death & dismemberment insurance
  • Employee and Family Assistance Program (EAP)
  • Employee discount programs
  • Retirement plan with a generous company match
  • Employee Stock Purchase Plan (ESPP)

Location

• Eastern Time Zone hours required.

Application Deadline

• Job posting end date: 11-07-2026