Collections Specialist

Overview

This role involves managing and resolving customer billing and usage discrepancies to support efficient collections and accurate account management. The position uses Salesforce for contract information and NetSuite for invoice details, combining analytical work with professional customer communication.

A hybrid model applies for candidates residing in Illinois: 4 days in office, 1 day work from home. Candidates based outside of Illinois may be considered for a remote work arrangement.

Responsibilities

• Monitor and analyze accounts receivable aging reports to identify overdue accounts and prioritize collections efforts.
• Prepare and maintain detailed records of customer interactions, resolution actions, and follow-up activities.
• Respond to customer inquiries regarding billing and usage discrepancies in a professional and timely manner.
• Communicate effectively with customers to resolve issues related to invoices, payments, and account balances.
• Access NetSuite to retrieve and analyze invoice data, ensuring billed amounts are correct and align with contract terms.
• Use Salesforce to access and review customer contracts, ensuring accurate understanding of billing terms and conditions.
• Perform other duties and responsibilities as assigned to support team, department, and organizational goals.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

Characteristics

• Strong English communication skills (written and verbal), with the ability to handle sensitive customer interactions and clearly articulate complex information.
• High level of organizational skills and a proactive approach to problem resolution.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills, with keen attention to detail.

Compensation & Benefits

For Illinois-based roles, the budgeted annual salary range is $51,000 to $60,000. Compensation may depend on qualifications, skills, competencies, and experience and may fall outside the stated range.

Benefits include:

• 401k match program
• Comprehensive health benefits (Medical, Dental, Vision, and HSA/FSA)
• Group Term Life Insurance and Voluntary Life Insurance option
• Paid holidays
• Paid vacation, sick, and personal days
• FSA dependent care benefit
• Childbirth recovery and bonding leave policies
• Short and long-term disability benefits
• Access to onsite gym and recreational area at the Chicago office

Location

Chicago, IL

Hybrid schedule for Illinois-based candidates: 4 days in office, 1 day work from home. Candidates based outside of Illinois may be considered for a remote work arrangement.

Equal Opportunity & Work Authorization

This employer is an equal opportunity employer and does not discriminate on protected characteristics. Existing visas are considered; the employer does not sponsor new visa applications.