Collections Specialist (New Brunswick)

Overview

Remote role — Tri-State applicants only.

The organization is seeking a Collections Specialist for its South Jersey office. This role focuses on collecting outstanding balances in line with agreed credit terms, supporting key and global client accounts, resolving issues that delay payment, and providing accurate reporting and administrative support to the collections function.

Responsibilities

• Manage a portfolio of client accounts to secure payment of outstanding balances in line with agreed credit terms.
• Build effective relationships with client contacts and Accounts Payable teams to resolve payment issues and support timely collections.
• Investigate and resolve invoice, billing, and payment-related queries, working with internal stakeholders to remove barriers to payment.
• Coordinate collection activities, including reminder statements, collection correspondence, and supporting documentation.
• Maintain accurate collection records, payment commitments, and account notes within firm systems and trackers.
• Support key and global client accounts by collaborating with billing, finance, and client service teams to achieve collection objectives.
• Prepare collection forecasts, debtor analysis, and payment schedules, providing regular updates on performance, risks, and expected receipts.
• Escalate collection concerns appropriately and recommend payment arrangements, write-offs, or other recovery actions in accordance with firm policies.
• Provide Client Service Managers, Partners, and Finance stakeholders with collection insights and account-specific recommendations.
• Deliver a high standard of customer service by responding promptly, maintaining confidentiality, and supporting wider departmental activities as required.

Requirements

• Bachelor’s degree in accounting, finance, or business preferred.
• At least three years of relevant collections or credit control experience, with a strong focus on customer service.
• Ability to organize competing priorities, meet deadlines, and take ownership of assigned work.
• Strong written and verbal communication skills, with the ability to clearly explain varied information and resolve client issues.
• Self-motivated and able to learn quickly; capable of working independently while collaborating effectively across teams.
• Good judgment, including knowing when to seek support or escalate an issue.
• Strong Microsoft Office skills, particularly Excel and Word.

Preferred Qualifications

• Experience in a law firm or professional services environment.
• Experience working with key, global, and multi-currency client accounts.
• Experience with Elite 3E; experience with Elite Enterprise, Aderant/CMS, or comparable billing software will also be considered.

Compensation & Benefits

• $23 to $29 an hour

Compensation is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications.

Location

South Jersey (remote role — Tri-State applicants only).