Collections Specialist

Overview

This full-time Collections Specialist role focuses on establishing payment terms with customers and collecting payments according to established standards. The position follows the organization’s collection procedures and may assist with billing as needed.

Rate of Pay: $21.00 - $24.00 per hour

Location Requirement

This is a remote role for an individual who reside within 25 miles of one of our branch locations in the following states: Connecticut, Florida, Georgia, Maryland, Massachusetts, New Hampshire, New Jersey, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia

Remote employees must continue to reside within the required distance of a branch location throughout their employment in this role.

Responsibilities

• Perform collection calls and/or correspondence to solicit payment on overdue accounts and take necessary actions to collect.
• Provide customer service regarding collection issues; process customer refunds; process and review account adjustments; resolve client discrepancies and short payments.
• Process customer credit applications to determine credit worthiness.
• Monitor and maintain assigned accounts, including customer calls, account adjustments, and small balance write-offs.
• Reconcile customer accounts and process credit memos.
• Reduce delinquency for assigned accounts.
• Maintain records of delinquent accounts, bankruptcies, and credit risks.
• Prepare and file collections paperwork on approved accounts.
• Coordinate with sales and senior management as needed to accelerate collections.
• Communicate and follow up with the sales department regarding customer accounts on a timely basis.
• Maintain effective and cooperative working relationships with commercial and residential customers.
• Support the Accounts Receivable Department with other assigned tasks and duties.
• Provide weekly and monthly reporting to the direct supervisor.
• Conduct high volume phone calls to assigned delinquent customers.
• Manage customers on the On Hold List.
• Reconcile customer disputes related to payment of outstanding balances due.
• Serve as an internal and external customer interface.
• Participate in team review meetings.

Requirements

• High School Diploma or Equivalent.
• 3 years High Volume corporate Collections experience.
• Knowledge of Billing and Collections procedures.
• Accounts Receivable knowledge/experience is a plus.
• Must be able to operate in a drug-free workplace.

Knowledge, Skills, and Abilities

• Ability to understand instructions furnished in written, oral or diagram form.
• Ability to read and interpret documents including policies and procedures, safety rules, operating and maintenance instructions, maps, and road signs.
• Ability to speak, cooperate, and communicate effectively with customers, co-workers, and management.
• Ability to work independently and manage pressure to meet deadlines.
• Basic computer literacy including email and internet skills.
• Ability to perform basic math functions.
• Ability to work in a fast-paced environment.
• Highly detail oriented.
• Ability to learn operating procedures quickly and execute consistently up to standard.

Compensation & Benefits

• Medical, dental and vision insurance
• Employer paid life insurance
• Matching 401K
• 6 paid holidays, 2 paid floating holidays, and generous paid time off plan
• Employee discount for services offered in your area

Equal Opportunity

The employer is an equal opportunity employer and prohibits discrimination based on any legally-recognized basis, including race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state or local law.