Overview
A growing organization is seeking a Commercial Accounts Auditor to manage key commercial client relationships and ensure project accuracy and compliance. This role serves as the central communication point across internal teams and partners with sales leadership to identify growth opportunities and strengthen client partnerships.
Responsibilities
- Review project files, estimates, and invoices for accuracy, contract compliance, and alignment with client requirements.
- Submit invoices and manage required documentation through client and vendor portals.
- Investigate and resolve invoice discrepancies, service issues, and client concerns with timely follow-up.
- Act as the primary communication hub for clients, vendors, and franchise partners, providing clear and consistent updates.
- Analyze data to identify root causes and implement resolutions balancing cost, quality, and speed.
- Track and manage multiple files, work orders, and priorities in a fast-paced environment.
- Collaborate across teams to support project transitions, process improvements, and operational efficiency.
- Guide franchise partners on invoicing and documentation best practices.
Requirements
- Proficiency with Microsoft Office Suite.
- Strong communication and interpersonal skills.
- Ability to manage multiple projects, prioritize effectively, and meet deadlines with strong attention to detail.
- Solid problem-solving skills and ability to analyze information and resolve issues independently.
- Minimum 2 years of experience in client service, billing, auditing, or operations support.
- Proficiency with restoration industry platforms such as Restore 365, XactAnalysis, Xactimate, or equivalent tools.
- Required experience with Cotality products, including Workspace, Estimate, and Validate.
- Understanding of hazardous materials handling (asbestos, lead paint, mold, IICRC standards), unsanitary water categories, and time-and-material estimating programs.
Working Conditions
- This is a remote position.
- Some travel may be required.
- During catastrophic (CAT) events, work may include nights or weekends.
Compensation & Benefits
- Salary range: $70,000 - $75,000 annually.
- Medical, dental, and vision insurance starting the first day of the month after hire.
- Competitive 401(k) match.
- 15 days of paid time off, plus 10 paid holidays and 2 floating holidays.
- Opportunities for career advancement and professional growth.
Location
Remote position with some travel required.
Equal Opportunity & Compliance
The employer is an equal opportunity organization committed to recruiting, hiring, training, and promoting individuals without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or other protected classifications as required by law.
Employment is contingent upon successful completion of background checks and drug screening in accordance with applicable laws and regulations. California applicants with arrest or conviction records will be considered in compliance with relevant fair chance laws.
If accommodations are needed during the application process due to disability, applicants are encouraged to contact the employer to request assistance.