Commercial Finance Manager, Carrier Relations

Overview

This role supports the Finance team in commercial finance activities tied to carrier supplier negotiations and wholesale trading transactions. You will lead the financial assessment of complex agreements, help shape deal structures, and provide clear recommendations to executive decision-makers. Carrier Relations manages the direct supplier negotiations; Finance will partner closely as the strategic function for deal economics, financial risk mitigation, and approval-quality outcomes.

Responsibilities

• Lead financial diligence for complex and high-value carrier agreements and relevant wholesale transactions, including deals with nonstandard commercial structures.
• Evaluate pricing, margin, regulatory pass-through fees, commitments, payment terms, cash flow impacts, and other sources of financial exposure.
• Build and review deal models and scenarios to evaluate performance under changing volume, traffic mix, rates, and other key assumptions.
• Recommend deal structures and negotiation guardrails based on financial analysis.
• Partner with Carrier Relations, Routing Operations, and other stakeholders to resolve financial deal decisions, document trade-offs, and route deals through the appropriate approval path.
• Escalate material exceptions to executive committees with clear recommendations.
• Own the design and continuous improvement of the Deal Desk Finance process, including required inputs, review steps, approval guardrails, exception handling, and handoffs.
• Establish standardized deal models and analysis practices; define business requirements for Salesforce or other enterprise workflows.
• Collaborate with Systems and business teams on solution design, testing, and adoption.
• Track key commitments and deal assumptions after signature, identify emerging exposure, and use actual performance to improve future deal decisions and guardrails.
• Identify recurring deal themes, risks, and opportunities, translating them into practical improvements to policy, process, and commercial strategy.
• Coach senior analysts on modeling, financial judgment, and executive recommendations.
• Partner with the Finance Director to build and refine how the Carrier Deal Desk operates.

Requirements

• 8+ years in commercial finance, strategic finance, procurement finance, pricing, Deal Desk, or a related analytical role involving complex commercial agreements.
• Strong financial modeling skills and the judgment to independently evaluate supplier economics, test assumptions, assess risk, and recommend a course of action.
• Demonstrated experience leading financial strategy for high-stakes vendor negotiations, including structuring pricing, volume commitments, cash flow terms, and mitigating nonstandard commercial risks.
• Ability to influence senior stakeholders across Finance and commercial teams, communicate financial trade-offs clearly, and move ambiguous decisions toward resolution.
• Experience establishing analytical standards, financial guardrails, or approval processes, and coaching other analysts as a senior individual contributor.
• Strong working knowledge of Salesforce or similar workflow systems and enterprise financial systems; Oracle experience is a plus.

Preferred Qualifications

• Experience with telecommunications carriers, CPaaS, wholesale messaging or voice, or carrier relations, including familiarity with carrier pricing, routing economics, supplier agreements, and volume-based commercial structures.
• Spanish or Portuguese language skills are a plus.

Compensation & Benefits

• This role may be eligible to participate in the organization’s equity plan and corporate bonus plan.
• All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• Offerings vary by location.

Salary range guidance (local requirements apply):

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $96,640 - $120,800.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240 - $127,800.
• Based in the San Francisco Bay area, California: $113,600 - $142,000.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Location

Remote; not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

Occasional travel may be required to participate in project or team in-person meetings.

Application Deadline

Applications for this role are intended to be accepted until 01/01/2027 but may change based on business needs.