Contract & Billing Manager

Overview

This role involves leading contract administration and billing operations to ensure contract compliance, billing accuracy, and efficient quote-to-cash execution across the customer lifecycle. The Contract & Billing Manager partners with Sales, Customer Success, and Finance to maintain accurate commercial and financial data, support renewals and pricing changes, protect revenue integrity, and improve operational efficiency.

• Location: Remote (Omeda Approved States)
• Employment Type: Full-Time, Exempt
• Reports to: Chief Financial Officer (CFO)

Responsibilities

• Contract Management:

  • Prepare, review, and administer customer contracts, order forms, renewals, and amendments.
  • Ensure agreements comply with approved pricing, standard terms, and company policies; escalate non-standard terms for approval.
  • Maintain contract records, templates, and audit trails.

• Pricing & Commercial Operations:

  • Maintain pricing structures, product catalogs, and price books.
  • Coordinate approved pricing and product updates across contracts, Salesforce, and billing systems.
  • Identify inconsistencies and potential revenue leakage.

• Salesforce & Revenue Operations:

  • Maintain accurate customer, opportunity, contract, and pricing data in Salesforce.
  • Ensure closed-won opportunities are complete for invoicing and implementation.
  • Conduct regular data audits.
  • Support reporting on contracts, billing, renewals, and revenue operations.

• Billing Operations:

  • Establish and maintain billing schedules in accordance with executed agreements.
  • Process renewals, upgrades, cancellations, amendments, and pricing changes.
  • Validate invoice accuracy.
  • Resolve billing discrepancies in partnership with internal stakeholders.

• Financial Controls & Process Improvement:

  • Support month-end close, revenue recognition activities, and audit requests.
  • Maintain documented procedures and internal controls.
  • Analyze contract and billing data to streamline workflows and improve quote-to-cash efficiency.

Required Qualifications

• Bachelor’s degree in finance, Accounting, Business, or a related field, or equivalent experience.
• 5+ years of experience in contract administration, billing operations, Revenue Operations, Deal Desk, or a related function.
• Experience in a SaaS, subscription-based, or B2B business environment.
• Strong understanding of contract management, recurring billing, pricing governance, and quote-to-cash processes.
• Hands-on Salesforce experience, including opportunities, products, pricing, and contract administration.
• Experience with recurring billing platforms, ERP systems, or financial systems.
• Advanced Excel skills, including pivot tables, lookups, reporting, and data reconciliation.
• Strong analytical, organizational, and problem-solving skills, with excellent communication and attention to detail.
• Ability to manage multiple priorities, collaborate cross-functionally, and maintain accuracy in a dynamic environment.

Preferred Qualifications

• Experience with Salesforce CPQ or contract lifecycle management (CLM) systems.
• Knowledge of ASC 606 revenue recognition principles.
• Experience in pricing governance, commercial operations, or Revenue Operations.
• Familiarity with SaaS metrics, including ARR, MRR, renewals, retention, and churn.
• Experience leading process improvement, workflow automation, or systems optimization initiatives.

Key Success Measures

• Accurate and timely contract processing and administration.
• High invoice accuracy and compliance with contractual billing terms.
• Strong Salesforce data integrity and alignment across commercial and financial systems.
• Proactive management of renewals, contract changes, and pricing updates.
• Reduced billing disputes, revenue leakage, and operational inefficiencies.
• Consistent adherence to internal controls, documentation standards, and audit requirements.

Compensation & Benefits

• Competitive salary and benefits package including health, dental, vision, 401k and more.
• Paid time off including company holidays, vacation, personal and sick time.

Location

• Remote (Omeda Approved States)