Credit & Accounts Receivable Specialist

Overview

Remote position.

Salary range: $54,000–$60,000.

The organization is seeking a customer-focused and analytical Credit & Accounts Receivable Specialist to support execution of the credit and accounts receivable strategy. This role administers day-to-day credit activities, coordinates customer collections, manages disputes and deductions, and helps drive timely cash collection.

This position serves as a liaison between Finance, Sales, Customer Service, and customers to resolve payment issues, support credit policy implementation, and maintain accurate customer account information. As Order-to-Cash (OTC) processes are enhanced through SAP, the role also supports dispute resolution coordination, credit administration, operational reporting, and opportunities to improve efficiency, strengthen internal controls, and enhance customer experience.

Responsibilities

• Credit Administration: Assist with customer credit reviews, maintain customer credit files, monitor credit exposure, and coordinate credit limit recommendations under the direction of the Senior Accountant – Credit & Accounting Operations.
• Accounts Receivable Management: Manage an assigned portfolio of customer accounts to promote timely collections while maintaining positive customer relationships. Monitor account aging, payment trends, and collection activities to support healthy cash flow.
• Dispute & Deduction Coordination: Coordinate resolution of customer short payments, deductions, chargebacks, and invoice disputes by partnering with Sales, Customer Service, Logistics, and Accounting. Maintain dispute cases within SAP and monitor resolution through completion to accelerate cash collection.
• Customer Account Maintenance: Maintain accurate customer master data, credit information, payment terms, and supporting documentation within SAP and related financial systems to ensure data integrity and compliance with established policies.
• Cross-Functional Collaboration: Partner with Sales, Customer Service, Accounting, Supply Chain, and customers to resolve payment issues, improve communication, and support successful execution of the Order-to-Cash (OTC) process.
• Reporting & Performance Analysis: Prepare and maintain operational reports related to accounts receivable aging, credit exposure, deductions, disputes, collections, and other key performance indicators. Analyze trends and provide recommendations to improve cash flow and operational performance.
• Process Improvement: Identify opportunities to streamline credit, collections, dispute management, and accounts receivable processes. Participate in system enhancements, testing, and implementation of new business processes.
• Compliance & Internal Controls: Ensure customer credit activities, dispute documentation, and collection processes comply with company policies, internal controls, and audit requirements while maintaining complete and accurate supporting documentation.
• Operational Support: Serve as a flexible contributor within the Accounting Operations team, supporting month-end activities, special projects, ERP initiatives, and other operational priorities as assigned.
• Perform additional responsibilities as assigned.

Qualifications

• Bachelor’s degree in accounting, Finance, Business Administration, or a related field.
• 2–4 years of experience in Accounts Receivable, Credit, Collections, Customer Service, or a related Accounting Operations role.
• Technical Skills: Experience working with an ERP system, preferably SAP or a similar enterprise financial system, and proficiency with Microsoft Excel.
• Basic understanding of accounts receivable, collections, customer deductions, dispute resolution, and customer account maintenance.
• Strong analytical and problem-solving skills with the ability to research and resolve customer payment issues.
• Excellent communication and interpersonal skills with the ability to build positive relationships with customers and internal business partners.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated attention to detail, accuracy, and commitment to maintaining high-quality customer and financial data.
• Willingness to learn, adapt, and support continuous improvement initiatives within the Accounting Operations team.

Preferred Qualifications

No additional preferred qualifications listed.

Compensation & Benefits

Salary range: $54,000–$60,000.

Location

Remote.