Credit Control

Overview

This Credit Control role is pivotal to business success, serving as the link between customers’ accounting functions and procurement of flooring products. The position focuses on delivering outstanding service while ensuring timely collection of amounts due and minimizing credit risk.

The employee will be home based and part of the Financial Shared Services Centre (FSSC) team, reporting to the FSSC manager.

Responsibilities

Credit Control Duties

• Issue customer statements as part of credit control reporting
• Release customer orders based on credit limits and overdue balances
• Call customers and follow up to chase payment
• Perform dunning activities
• Set up new customer accounts in NetSuite (excluding Refinitiv report)
• Reconcile and investigate customer statements; liaise with the bank accounting department where incorrect customer allocations have been made
• Process approved cases and issue credit notes in NetSuite
• Proactively manage customers’ open orders to confirm sufficient credit limits and ensure overdue invoices do not prevent order releases
• Review customer credit limits and payment terms based on payment experience, D&B reporting, or customer financial performance
• Deal with and process letters of credit, supporting the specialist letter of credit team based in the USA

Key Stakeholder Interactions

• Customer service employees
• Sales employees and sales managers
• Customers
• EMEA and USA senior management

Work Shift

• 7.5 hour day shift

Equal Opportunity

The employer is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.