Remote Billing Support Specialist

Overview

This is a full-time, entry-level Remote Billing Support Specialist role with training and a supportive team. The position focuses on finance operations tasks, including reviewing invoices, answering billing questions, and resolving account discrepancies.

Responsibilities

• Prepare, review, and issue customer invoices accurately and on schedule
• Enter and update billing data in the company’s billing and accounting systems
• Respond to customer billing inquiries by phone, email, and chat
• Investigate and resolve invoice discrepancies, pricing errors, and disputes
• Apply payments and reconcile customer accounts
• Process credits, adjustments, and refunds according to company policy
• Follow up on past-due accounts and coordinate with the collections team
• Maintain organized billing records and documentation for audit purposes
• Escalate complex billing issues to senior team members when needed
• Support month-end close activities by providing billing reports and data

Requirements

• High school diploma or equivalent; associate or bachelor's degree preferred
• Six months or more of experience in billing, customer service, data entry, or a related field is a plus
• Strong attention to detail and accuracy with numbers
• Excellent written and verbal communication skills
• Proficiency with Microsoft Excel and general office software
• Ability to learn new software and billing systems quickly
• Strong time management and organizational skills
• Reliable high-speed internet and a quiet home workspace

Preferred Qualifications

• Associate or bachelor's degree
• Prior billing, customer service, data entry, or related experience (six months or more preferred)

Compensation & Benefits

• Salary range: $58,000 - $82,000 per year, based on experience and qualifications
• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and paid holidays
• Fully remote work environment
• Home office equipment provided or stipend offered
• Paid training and onboarding
• Career growth and advancement opportunities

Location

Remote (work from home). Reliable high-speed internet and a quiet home workspace are required.