CTK Svc Sr. Associate [S], CTK

Overview

This role supports a centralized time and attendance operations function for a global workforce. The team streamlines time and attendance data entry, helps reduce payroll defects, and delivers consistent service levels to employees.

Responsibilities

• Resolve employee inquiries related to time and attendance and HR queries via phone and chat support.
• Ensure accurate and timely data entry for attendance management.
• Maintain detailed records in the service case management system.
• Apply attendance policies while ensuring compliance with state and federal laws.
• Handle HR queries using standard operating procedures and documentation.
• Take full ownership of employee cases—from initial contact through resolution.
• Document process gaps and suggest service improvements.
• Communicate clearly in English through verbal and written channels.
• Contribute to team initiatives focused on service enhancement.

Requirements (Basic Qualifications)

• 6+ months of human resources experience or 6+ months of customer service experience or 6+ months of experience in Amazon.
• Bachelor’s degree or equivalent.
• 6+ months of Microsoft Office products and applications experience.
• Knowledge of Microsoft Office products and applications (especially Excel).
• Knowledge of Microsoft Office, including Outlook, Word, and Excel.
• Experience in confidential environments.

Preferred Qualifications

• 1+ years of Microsoft Office products and applications experience.

Compensation & Benefits

No compensation or benefits information was provided.

Location

Hyderabad (Job ID: A10438529).