Deductions Analyst

Overview

This role supports the investigation and resolution of customer deductions, helping protect the business and strengthen customer partnerships. The Deductions Analyst works across Sales, Credit, and Customer Operations to validate promotional activity, settle approved deductions, pursue repayment of unauthorized deductions, and identify trends that improve future results.

Responsibilities

• Verify customer deductions are set up accurately, including amounts, customer information, and reference details.
• Research pricing, coupon, post-audit, scan, billback, advertising fee, off-invoice allowance, and other deductions to determine validity and next steps.
• Maintain accurate deduction statuses, action codes, reason codes, root-cause codes, performance dates, and supporting comments in the deduction management system.
• Gather invoices, proof-of-performance records, and other supporting documentation from customer portals, customers, brokers, and internal partners.
• Confirm that valid promotions exist in the Trade Promotion System, proof-of-performance requirements are met, and duplicate deductions have not been taken.
• Settle approved trade deductions and check requests with accurate allocation and general ledger assignment.
• Initiate timely, professional collection correspondence and pursue repayment of unauthorized deductions, escalating internally when appropriate.
• Match repayments to the appropriate deductions, research discrepancies, and clear resolved items accurately.
• Generate deduction reports and communicate recurring trends or issues to internal business partners.
• Partner with cross-functional stakeholders to improve processes and reduce recurring deduction issues.

Requirements

Location

• Remote; MUST reside in MN

Education

• Two-year accounting degree or certificate covering general accounting, credits and debits, collections, data entry, and Microsoft Office, or equivalent experience.

Required Qualifications

• 3 to 5 years of accounts receivable experience with strong emphasis on deduction resolution, problem-solving, and collections.
• Knowledge of deduction processing, proof-of-performance requirements, the consumer packaged goods industry, and account reconciliation.
• Intermediate proficiency with Microsoft Excel and Word.
• Ability to work effectively across multiple software systems.
• Strong written communication skills and ability to correspond professionally with customers and internal partners.

Preferred Qualifications

• Experience with order-to-cash automation software such as HighRadius or GetPaid.

Compensation & Benefits

• Pay range: $23.31 to $31.70 per hour.