Director, Commissions

Overview

The Director, Commissions leads the administration, governance, and continuous improvement of sales incentive compensation programs. This role oversees plan setup, payment cycles, reporting, and accurate, timely commission processing. You will manage the commissions team, partner cross-functionally with Sales, Sales Operations, Finance, HR, IT, and external vendors, and establish metrics and process controls to evaluate plan effectiveness and ensure compliance with company policies.

You will also serve as a key communicator and thought leader—helping the field understand commission plans and aligning sales incentives with business priorities through strong stakeholder relationships, analytical insight, and disciplined execution.

Responsibilities

• Lead commission plan administration activities, including:
  • Plan setup
  • Management of monthly and quarterly commission payment cycles
  • Timely distribution of reports and processing of commission payments
• Stay current on new tools and industry trends and determine whether/how they apply to commission planning
• Partner with Sales Operations and IT to assess how changes in other system tools impact commissions
• Manage the sales commissions team
• Establish and track metrics to evaluate commission plan efficiency and identify opportunities to better align with business objectives
• Partner with IT, commission vendors, and sales to drive improvements in commission processing
• Establish, own, and maintain process discipline and governance to ensure compliance with company policies and established commission plans
• Demonstrate knowledge of commission plans, including (as applicable) targets, commission rates, bonuses, and commission multipliers
• Create and maintain an effective communication process for the field to ensure a comprehensive understanding of commission plans
• Build strong relationships with internal stakeholders
• Act as a thought leader to optimize alignment between sales incentives and business priorities
• Maintain strong attention to detail and a “roll up your sleeves” mindset
• Apply a customer service mindset to ensure commission processes run smoothly and accurately
• Use an analytical approach to define and measure key metrics for commission effectiveness
• Provide excellent verbal and written communication, including presentation, facilitation, and influencing
• Work cross-functionally with sales, HR, and finance to deliver value
• Understand incentive compensation programs and processes

Requirements

• Bachelor’s degree or equivalent work experience
• 5-7 years related experience
• Hands-on experience with one or more sales incentive compensation management systems (e.g., Xactly)
• Experience supporting sales incentive compensation for a large organization
• Experience with BI and reporting tools (e.g., Oracle, Qlikview) and the ability to understand and research complex data flows
• Experience with CRM systems; Microsoft Dynamics preferred
• Proficiency in Excel

Compensation & Benefits

• Pay range: $150,000 - $180,000 (base)
• Incentive/variable pay opportunities are in addition to base pay
• 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
• Medical coverage (3 platforms: UnitedHealthcare; Reference Based Pricing includes member advocacy; and Kaiser)
• RX Home Delivery
• HSA with employer contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision (2 plans: 12-month and 24-month frames allowance)
• FSA Plans (Healthcare, Dependent Care and Limited Purpose)
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Term Disability
• Long Term Disability (2 plans: Employer-paid or optional Self-paid)
• Paid Parental Leave (4 weeks at 100%)
• Employee Assistance Plan
• Voluntary Life Insurance for team member, spouse and child
• Voluntary Accidental Death for team member and spouse
• Legal/ID Theft Plans
• TeleHealth
• Wellness via Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Medical for foreign travel coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Volunteer Time Off
• 10 Holidays
• Summer Sizzle
• On Demand Pay (Daily Pay)

Work Environment

• Ability to handle multiple priorities and demands in a fast-paced environment
• Professional office environment with routine use of standard office equipment (computers, phones, photocopiers, and filing cabinets)
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Additional Information

• This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities, or activities required for the position; duties may change at any time with or without notice.
• EEO: Equal employment opportunity is provided to all team members and applicants.
• E-Verify and Right to Work processes apply.