Finance Operations Manager

Overview

This role is part of the Strategic Finance team and sits at the intersection of strategy, finance, and operations. Reporting to the Senior Director of Finance & Strategy, the Operational Finance Manager serves as a dedicated business partner to Operations and Marketing leaders across Trades & Outdoor brand company-owned stores. The position translates financial performance into clear business action.

The role operates between FP&A and Operations by owning a deep understanding of underlying P&Ls, partnering with FP&A to update forecasts, monitoring daily and weekly KPIs to identify trends, and communicating insights so leaders can respond quickly and effectively. This is a high-visibility individual contributor role for a finance professional who can move fluidly between analysis, operational context, and strategic decision support.

Responsibilities

• Serve as a strategic finance partner to Operations and Marketing leadership across Trades & Outdoor company-owned stores, providing financial insight to support decision-making and performance management
• Develop and maintain deep expertise in underlying store-level and portfolio P&Ls, including revenue drivers, labor dynamics, margin performance, and key cost levers
• Partner closely with FP&A on the budget, forecast, and monthly performance review processes by translating operating trends and field intelligence into meaningful financial updates
• Act as a bridge between Finance and Operations by connecting financial outcomes to day-to-day business activity and helping leaders understand the implications of performance trends

Performance Insights and Operational Support

• Monitor daily, weekly, and monthly KPIs across the Retail portfolio to identify trends, risks, and opportunities, and communicate findings clearly to Operations leadership
• Analyze business performance at the store, market, and brand levels, synthesizing results into clear narratives and actionable recommendations for senior leaders
• Support General Managers and field leaders in understanding performance drivers, cost structure, and margin dynamics to improve decision-making and accountability
• Partner cross-functionally with Operations, HR, Procurement, and other stakeholders to identify and execute initiatives that improve profitability, consistency, and operational effectiveness
• Identify opportunities to standardize and scale workflows across the Retail portfolio to improve the quality, consistency, and auditability of financial and operational processes

Reporting and Decision Support

• Partner with FP&A, Business Intelligence, and Operations stakeholders to shape recurring reporting, dashboards, and performance views that support faster and better decision-making
• Use reporting and analysis to highlight emerging trends, isolate root causes, and ensure leaders have timely, actionable insight into business performance

Incentive Compensation Administration and Oversight

• Assist in the administration and oversight of incentive and bonus plans across the portfolio of locations
• Ensure plan mechanics are accurately calculated, consistently applied, and clearly communicated to stakeholders; identify and escalate structural issues or anomalies

Qualifications

• 6+ years of progressive finance experience, with significant exposure to a multi-unit operating environment (home services or similar)
• Direct experience owning or supporting a P&L at the unit or regional level
• Background in financial planning and analysis, business partnering, or operational finance
• Experience with incentive or commission plan administration
• Strong financial modeling and analytical skills, with proficiency in Excel
• Ability to translate financial complexity into clear, actionable communication for non-finance audiences

Preferred Qualifications

• Experience in the trades (HVAC, plumbing, electrical, restoration) or outdoor services (pest control, lawn care) industries
• Familiarity with ServiceTitan or comparable field service management platforms
• Familiarity with data visualization or BI tools; ability to design dashboards and executive-level reporting

Compensation & Benefits

• Competitive salaries
• Full benefits package including PTO, paid holidays, 401(k), and more

Additional Information

• Drug screens and background checks are conducted on applicants who accept employment offers
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• The employer does not sponsor Visas at this time
• Equal Opportunity Employer