Financial Operations Manager

Overview

This hands-on Manager, Finance Operations role executes finance technology roadmap priorities and process improvement work set by the Director, Finance Operations. You will serve as a day-to-day point of contact for finance system implementation execution and escalated support, with responsibility for master data governance. Working closely with IT and finance business owners, you will turn approved priorities into working solutions.

Responsibilities include detailed requirements, configuration, testing, documentation, and adoption work that makes roadmap priorities real.

Responsibilities

• Serve as the escalation point (outside of business owners and IT) for finance system support and troubleshooting; resolve issues and escalate strategic or roadmap-level items to the Director.
• Support execution of finance system implementations and enhancements approved on the finance roadmap by working with IT teams on configuration, build, and deployment.
• Partner with IT to translate business requirements (defined by the Director and finance business owners) into functional and technical specifications.
• Help maintain, with IT’s technical assistance, the integrity of interfaces between SAP and key business systems (Medius, Blackline, cieTrade, Salesforce) by monitoring data flows and escalating interface issues for timely resolution.
• Own day-to-day execution of SAP master data governance standards established by the Director, including maintenance of chart of accounts, profit/cost centers, and org hierarchies.
• Communicate finance master data additions and updates to cross-functional business members including IT, Operations, Customer Service, Sales, Safety, and Engineering.
• Process and validate master data change requests according to established approval workflows; route exceptions to the Director for review.
• Monitor data quality through periodic audits and reviews; flag anomalies, gaps, or recurring issues to the Director for governance-standard updates.
• Create process documentation, workflows, and job aids for new or changed finance processes during implementation, then hand off to the relevant business process owner for ongoing maintenance once the process is stable and adopted.
• Maintain up-to-date documentation of system data flows and configurations on an ongoing basis to ensure technical documentation remains accurate as systems evolve; this responsibility remains with this role even after process-level documentation is handed off to the business.
• Conduct periodic reviews with business stakeholders following rollout of a new or enhanced process to confirm it is being followed as designed during post-launch stabilization.
• Monitor for drift back to legacy workarounds or informal shortcuts tied to a recent implementation or enhancement, and work with stakeholders to correct before the process transitions to business-as-usual.
• Perform other duties as assigned.

Supervisory Responsibility

• This position will not manage employees.

Requirements

• Strong execution orientation; comfortable owning detailed, hands-on system configuration, testing, and data work.
• Solid understanding of core finance/accounting processes and how they translate into system requirements.
• Clear communicator who can work effectively with IT, finance end users, and business owners.
• Detail-oriented with strong documentation habits and a systematic approach to problem-solving.
• Ability to manage multiple concurrent implementation and support tasks with minimal oversight.

Experience & Education

• Bachelor’s degree in Finance, Accounting, Business, Information Systems, or related field.
• 4–7 years of experience in finance operations, finance systems administration, or a business process/systems analyst role.
• Experience supporting ERP or finance system implementations (e.g., NetSuite, Oracle, SAP, Workday) strongly preferred.
• Experience with master data management, data quality processes, or data governance execution a plus.

Physical Requirements in a Regular Workday

• Rarely lifting/carrying/pushing/pulling a max of 10 lbs.
• Continuously working inside.
• Rarely working in changing temperatures, wet/humid conditions.
• Rarely working in areas of dust, odors, mist, gases, and other airborne matter.
• Rarely stooping/kneeling/crouching/crawling.
• Frequently sitting/standing/walking.

Additional Working Conditions

• Ability to travel between offices, as required.
• Ability to work flexible hours; expected to work nights and weekends as needed.
• Ability to work overtime, weekends, and/or holidays.
• Legally eligible to work in the United States.
• Valid driver’s license (if applicable).
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.

Compensation & Benefits

Competitive pay and comprehensive benefits, including:

• Health insurance
• Dental insurance
• Vision insurance
• Matching 401(k)
• Life insurance
• Paid vacation
• More benefits (as described by the employer)

Equal Employment Opportunity

The employer is committed to equality in all aspects of employment and provides equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.