Financial Analyst

Overview

A financial analyst position is available, focusing on technical financial analysis within a contact center services environment. This role involves analyzing expenses, creating financial models, forecasting costs, managing client invoicing, and supporting budgeting and financial reporting.

Responsibilities

• Review and analyze operating expenses across departments to identify trends, variances, and cost-saving opportunities.
• Prepare detailed financial reports to support management decision-making.
• Collaborate with business development teams to forecast costs and revenues for new business opportunities.
• Oversee client invoicing processes, ensuring accuracy and timely billing; resolve billing discrepancies in coordination with account management.
• Assist in preparing annual budgets and periodic financial forecasts.
• Prepare and present monthly, quarterly, and annual financial statements.
• Analyze financial data to identify key trends and recommend improvements.
• Work cross-functionally with operations, sales, and business development teams to provide financial insights.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Finance, Business, Accounting, or a related field.
• Minimum of three years of relevant experience.
• Strong analytical skills with the ability to assess data and drive decisions.
• Excellent written and verbal communication skills; able to explain complex financial concepts to non-financial stakeholders.
• Proficiency in financial modeling, forecasting, and reporting.
• Advanced Microsoft Excel skills; experience with financial software or ERP systems is a plus.
• Solid understanding of accounting principles and financial regulations.
• Ability to multitask and adapt in a fast-paced environment.
• Self-motivated with excellent time management.
• Call center experience is considered beneficial.

Physical Requirements

• Prolonged periods of sitting and computer work.
• Ability to lift up to 15 pounds occasionally.

Compensation & Benefits

• Salary range: $60,000 to $70,000 annually.
• Benefits available after 60 days for full-time employees.

Work Schedule

• Monday through Friday, daytime hours.