Folio Specialist

Overview

Folio Specialist providing support with retrieval and resolution of hotel folios, along with general hotel administrative responsibilities.

Schedule

• Sunday – Thursday, 12pm – 9pm EST

Responsibilities

• Call clients to confirm hotel checkouts
• Perform folio reconciliations
• Assist with booking reservations as needed
• Call to retrieve needed documentation
• Assist Housing Coordinators with hotel extensions
• Assist with inbound calls to the department

Additional Duties

• Perform other duties as assigned
• Support the organization’s quality program(s)

Qualifications

Education & Licensing

• High school diploma or GED required

Experience

• One (1) year of experience in construction management, restoration and/or insurance claims and customer service required
• Chronicle software experience preferred

Skills & Knowledge

• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Strong problem resolution and sound decision-making skills
• Ability to build consensus among various parties
• Strong relationship-building skills
• Excellent organizational skills, accuracy, and attention to detail
• Initiative and ability to multi-task
• Above-average speed and accuracy key stroke skills
• High level of professionalism
• Ability to work under pressure in a fast-paced environment while maintaining a positive demeanor
• Ability to work independently or in a team environment
• Ability to meet or exceed Performance Competencies
• Bilingual English/Spanish a plus

Work Environment

Reasonable accommodations will be considered when applicable and appropriate.

• Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
• Physical: Computer keyboarding; travel as required
• Auditory/Visual: Hearing, vision, and talking

Equal Opportunity & Drug-Free Workplace

The organization is an Equal Opportunity Employer and a Drug-Free Workplace.

Note on Job Duties

Statements in this document describe the general nature and level of work performed. Duties may be added or changed at any time at management’s discretion.