Global Business Solutions Group Manager 1, Accountant Service & Support

Overview

This role leads an Expert Services team within the organization’s Global Business Solutions Group, serving as an Accountant Support & Service Manager 1. You will manage a remote, geographically distributed team of accounting professionals supporting accountants who use the organization’s products and services.

Responsibilities

• Lead a geographically distributed, remote team of accounting professionals, driving engagement, performance, and inclusion across time zones
• Own team outcomes end-to-end by proactively identifying and resolving gaps without waiting for direction
• Thrive in a fast-paced, evolving environment with speed, clarity, and accountability
• Hire, develop, and retain top talent; build a high-performing culture of accountability, continuous improvement, and customer focus
• Use data to drive decisions and act quickly against core KPIs (tNPS, IR, AHT, SQS), implementing improvements that deliver on customer outcomes
• Translate insights into action through monitoring, timely coaching, and closing performance gaps with measurable outcomes
• Foster a culture of ownership and innovation by encouraging the team to identify problems and take initiative
• Drive high-quality customer interactions using feedback loops, quality reviews, and continuous improvement
• Lead one-on-ones, team operating mechanisms, and development planning to accelerate growth and accountability
• Act as a bridge between frontline teams and senior leadership by synthesizing insights and influencing improvements
• Ensure alignment with the organization’s Mission, Operating Values, and Prosperity Principles in daily leadership
• Drive continuous improvement and innovation across team processes and service delivery to optimize operations and enhance customer satisfaction

Requirements

Required qualifications (one or more)

• Active CPA or CPB credential, 5+ years managing books for small business clients, or Bachelor's degree in Accounting, Finance, or related field
• Proven experience leading a geographically diverse, remote workforce, with demonstrated success driving engagement and performance
• Demonstrated track record of ownership and delivering results in ambiguous, fast-moving environments, including experience using data to drive decisions and improve outcomes
• Active QuickBooks ProAdvisor certification

Preferred Qualifications

• Strong core leadership capabilities aligned to the people-first, data-driven, and change-leader expectations of a Manager 1 role, including:
  • People championing with empathy, transparency, and trust
  • Business and strategy understanding (including external factors and trends)
  • Data-driven root-cause analysis and experimentation
  • Stakeholder influence and clear communication to drive alignment on shared outcomes
  • Ongoing domain evolution using employee feedback and external inspiration, leveraging tools and technologies to build scalable solutions

Compensation & Benefits

• Competitive compensation package with a pay-for-performance rewards approach
• This position may be eligible for a cash bonus, equity rewards, and benefits, in accordance with applicable plans and programs
• Pay offered is based on job-related knowledge, skills, experience, and work location
• The organization conducts regular comparisons across categories of ethnicity and gender to help drive fair pay

Location

• California Remote (Not Bay Area)

Expected Base Pay Range

• $105,500–$143,000