Global Operations Payment Specialist

Overview

This role supports the financial and operational management of the organization’s Investigator Initiated Studies (IIS) Program. The Global Operations Payment Specialist (GOPS) coordinates study-related payment activities, maintains accurate financial records, assists with budget and forecasting processes, and partners with internal and external stakeholders to ensure timely and compliant payment operations.

Responsibilities

• Manage and support financial payment processing and transactional operations for Investigator Initiated Studies in compliance with company policies and procedures.
• Serve as the primary point of contact for study-related payment inquiries and payment operations.
• Coordinate with internal and external stakeholders to ensure timely and accurate payment processing.
• Manage study payment schedules and ensure alignment with executed agreements and amendments.
• Reconcile study milestone payments against study progress and status updates.
• Track and maintain payment activity, accruals, and financial records within established timelines.
• Support budget development by providing financial input and feedback prior to Fair Market Value (FMV) assessments.
• Initiate and manage the Fair Market Value review process and evaluate completed assessments.
• Develop and maintain study-level financial forecasts.
• Partner with internal stakeholders to review and adjust planned payment timelines as needed.
• Prepare payment reconciliation reports and financial summaries for stakeholders.
• Generate payment-related reports from financial and operational systems.
• Build and maintain effective working relationships with key stakeholders and payment partners.

Qualifications

• High school diploma or GED.
• Minimum of 2 years of relevant professional experience.
• Strong computer proficiency and experience working with financial, operational, or business systems.
• Ability to learn and adapt to new technologies, systems, and processes.
• Strong organizational skills with exceptional attention to detail.
• Excellent communication and collaboration skills.
• Ability to work independently while effectively contributing to cross-functional teams.

Preferred Qualifications

• Associate degree or higher.
• Experience in the pharmaceutical, biotechnology, healthcare, or clinical research industry.
• Experience supporting financial operations, payment processing, contract administration, or study management activities.

Key Competencies

• Financial analysis and reconciliation
• Payment processing and tracking
• Forecasting and reporting
• Stakeholder management
• Problem solving and decision making
• Process improvement
• Compliance and documentation management
• Cross-functional collaboration