Head of Operations & Finance

Overview

A rapidly growing direct-to-consumer (DTC) business is seeking a Head of Operations & Finance to lead and scale operational and financial systems. The organization has achieved seven figures in monthly recurring revenue within three months and aims to increase this tenfold in the coming year. This role requires a hands-on leader who thrives in a fast-paced, high-expectation environment and is committed to building scalable, disciplined systems.

Responsibilities

• Own end-to-end operations and finance, including systems, financials, team management, and outcomes.
• Develop comprehensive financial systems such as profit and loss statements, cash flow forecasting, and streamlined bookkeeping workflows.
• Design and maintain day-to-day operational systems to ensure smooth company functioning.
• Manage payment processing and risk mitigation efforts, including reducing chargebacks, managing merchant accounts, and securing new payment processors.
• Collaborate with the Head of Customer Experience to enhance visibility and systems within Customer Success.
• Establish clear KPIs and operational discipline to hold internal teams, contractors, and agencies accountable.
• Oversee fulfillment and inventory management, including forecasting, ordering, supplier relations, and freight logistics.
• Lead and execute high-level initiatives with speed and precision.

Requirements

• Minimum of 3 years in operations, finance, or a similar execution-focused leadership role.
• Experience in DTC, e-commerce, or performance marketing environments.
• Strong financial expertise, including P&L management, forecasting, reconciliations, and cash flow analysis.
• Proven track record of building scalable systems that prevent operational issues.
• Hands-on experience with fulfillment, inventory control, and supplier management.
• Highly analytical with exceptional attention to detail and proactive problem identification.
• Demonstrates extreme ownership, taking full responsibility for decisions and results.
• Systems thinker capable of designing end-to-end operational structures to avoid recurring problems.
• Strong plus: experience managing payment processors, chargebacks, merchant identification numbers (MIDs), and risk.

Compensation & Benefits

• Opportunity to work in a high-growth environment with rapid scaling goals.
• Performance-driven compensation with significant uncapped earning potential.
• Full ownership and autonomy over operations and finance functions without micromanagement.
• Immediate and substantial impact on the company’s growth trajectory.
• Collaborative, high-performance team culture focused on speed, quality, and continuous improvement.

Location

Not specified.