Insurance Billing/Collection Assistant II (Remote) - Psychiatry

Overview

An organization is seeking an Insurance/Billing Collection Assistant to support insurance billing and collection activities within the Department of Psychiatry. This role involves verifying insurance records and claims, following up with insurance companies, and expediting payments for physician services.

Responsibilities

• Perform insurance follow-up billing and collection duties across various financial classifications to ensure timely and accurate payment of physician charges.
• Review patient accounts to verify accuracy of insurance information, eligibility, invoice resolution, correspondence, remittances, and requests for additional information.
• Utilize Epic, system tools, and payer websites for claim submission, claim status inquiries, attachments, eligibility verification, and authorization/referral inquiries.
• Consistently meet Quality Assurance (QA) and efficiency standards for processing invoices/accounts daily, following best practices for one-touch resolution.
• Communicate with management and staff to discuss issues related to billing and collections.
• Perform other duties as assigned by supervisor or manager.

Working Conditions

• Normal office environment.
• Primarily desk-based work.
• Use of standard office equipment.

Requirements

Education

• High school diploma or equivalent certification, or a combination of education and/or experience.

Experience

• Minimum of 2 years in bookkeeping/accounting and/or medical collections.

Certifications

• No specific certifications or professional licenses required.

Skills

• Claims resolution and collections strategies.
• Strong communication skills.
• Computer literacy including Microsoft Excel and Word.
• Experience with Epic EHR system.
• Knowledge of health insurance billing, HIPAA regulations, ICD-10 procedure coding, medical billing and coding, and medical terminology.
• Ability to handle confidential data.
• Proficient in telephone communications and use of office equipment.

Preferred Experience

• Experience in psychiatry billing is preferred.

Driver's License

• Not required.

Compensation & Benefits

• Hourly wage range: $17.34 - $25.40, based on qualifications, performance, equity, market rates, and department budget.
• Up to 22 days of vacation, 10 recognized holidays, and sick leave.
• Competitive health insurance with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution retirement savings plan (403(b)) with combined employee and employer contributions starting at 7%.
• Wellness programs including health screenings, mental health resources, mindfulness courses, employee assistance program, financial resources, and access to dietitians.
• Family benefits including 4 weeks of caregiver leave for bonding with a new child and family care resources.
• Tuition coverage for employees and their families, including up to 100% for dependent undergraduate tuition at the institution and 40% elsewhere after seven years of service.

Location

• Position is based in a standard office setting.

Additional Information

• All offers are contingent upon successful completion of pre-employment screening, which may include criminal background check, drug screening, employment and education verification, physical examination, vaccinations, and governmental registry checks.
• Reasonable accommodations will be provided to enable employees with disabilities to perform essential job functions.
• The organization is an equal opportunity employer committed to providing equal employment opportunities without regard to race, ethnicity, color, national origin, citizenship status, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.