Invoicing Manager

Overview

This role is responsible for the accuracy, timeliness, and integrity of customer billing processes across the organization. In a $100M+ revenue MSP environment covering recurring and project-based services, the Invoicing Manager ensures invoices reflect contractual terms, revenue schedules, and operational realities.

Responsibilities

Billing Operations & Accuracy

• Oversee the full billing cycle for recurring, project-based, and hardware-as-a-service revenue streams
• Ensure invoices are accurate, compliant with contract terms, and issued within defined SLAs
• Partner with Sales Operations and Service Delivery to validate billable milestones, contract renewals, and change orders
• Maintain master data integrity for billing schedules, rates, and customer information
• Review and approve complex or high-value invoices

Process Control & Compliance

• Establish, document, and continuously improve standard operating procedures for invoicing
• Ensure consistency across billing systems (e.g., NetSuite, ConnectWise, VersaPay, etc.)
• Collaborate with the Controller and Finance team to align with GAAP revenue recognition policies (ASC 606)
• Support external and internal audits by providing invoice documentation and reconciliations
• Manage month-end billing cutoffs to align with financial close timelines

Systems & Automation

• Drive automation and efficiency in the invoicing process through improved use of ERP and billing tools
• Identify and implement improvements in billing workflow, approvals, and recurring revenue setup
• Collaborate with IT and Finance Systems teams to improve data flow between PSA, CRM, and ERP platforms
• Support system upgrades, testing, and implementation of new billing functionalities

Cross-Functional Collaboration & Collections

• Partner with Sales Operations to ensure contracts and orders are set up correctly at inception
• Work with Service Delivery and Project Management to track completion milestones and billing triggers
• Collaborate with Accounts Receivable to support timely collections and resolve customer billing disputes
• Coordinate with Finance to align invoicing data with financial forecasts and reporting

Leadership & Team Management

• Lead and develop a team of billing specialists or coordinators (managing team of 2)
• Set clear expectations for accuracy, timeliness, and accountability
• Provide training and development to improve team capabilities and process understanding

Requirements

Technical Proficiency

• 5+ years of experience invoicing in an MSP environment
• Bachelor’s degree in accounting
• Accounting software proficiency (e.g., NetSuite)
• MSP software proficiency (e.g., ConnectWise)
• Account reconciliation of all revenue and related accounts
• Microsoft platform proficiency (Excel, Word, Teams, etc.)

Additional Skills

• Strong verbal and written communication skills
• Ability to meet deadlines, especially during month-end
• Customer-first mindset and strong attention to detail
• Proactive problem-solving and ability to manage multiple issues simultaneously
• Ability to work independently and manage time effectively
• Ability to identify and implement system and process improvements

Compensation & Benefits

• Competitive salary
• Comprehensive health benefits
• Unlimited paid time off
• Opportunities for professional growth and development
• Collaborative and supportive team environment

Pay Range: 90,000 - 105,000 USD per year

Location

Remote (United States)