Loan Support Analyst (Commercial Loan Servicing)

Overview

This role is part of the Commercial Loan Administration organization and provides loan support to help resolve commercial loan accounts. Responsibilities include gathering and processing information such as payoffs, payment history, and projected loan payments, along with handling transactional work like payments and advance transfers.

The position may be based in:

• Denver, CO
• Dallas, TX
• Pittsburgh, PA
• Cleveland, OH

Hours:

• Monday – Friday, 8:15 am ET – 5:00 pm ET

There may be additional work late evenings throughout the quarter. On those occasions, work hours will be:

• 10:00 am ET – 7:00 pm ET

Remote work:

• This position may be eligible for remote work in select geographic locations, subject to approval. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace.
• Occasional in-office participation may be required based on business needs.

Visa/OPT sponsorship:

• The employer will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Responsibilities

• Execute varied transactions/processes using standard procedures.
• Support one or multiple specialized products or functional areas.
• Process and/or reconcile varied and moderately complex transactions in accordance with established policies and procedures.
• Partner with internal and/or external business partners to route communications, documents, and action items to complete transactions.
• Identify and resolve exceptions; escalate appropriately.
• Ensure appropriate materials and documentation are available to complete transactions.
• Provide responses and documentation for inquiries and ad hoc requests.
• Complete research and provide feedback on workflow and work received.
• Review transactions and related documents to verify completeness, accuracy, and conformance to established service levels and applicable policies and procedures.

Qualifications

Required Qualifications

• Associates degree (or equivalent) and related experience or product knowledge to accomplish primary duties.
• Typically requires 3+ years experience.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Preferred Skills

• Analytical thinking
• Capital management
• Compliance requirements
• Documentation
• Due diligence
• Loan documentation
• Regulatory compliance
• Risk mitigation strategies

Competencies

• Accuracy and attention to detail
• Decision making and critical thinking
• Effective communications
• Flexibility and adaptability
• Managing multiple priorities
• Operational functions
• Problem management process
• Products and services
• Standard operating procedures

Compensation & Benefits

Base Salary

• $37,500.00 – $68,750.00

Salaries may vary based on geographic location, market data, and on individual skills, experience, and education. This role is incentive eligible, with payment based upon company, business and/or individual performance.

Benefits (Eligibility dependent)

Full-time employee options may include:

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with employer match, pension, and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance (including select programs fully paid)
• Wellness program with financial incentives

Paid time off may include (eligibility dependent):

• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level
• Years of service (where applicable)

The employer also offers additional programs for full-time and part-time employees.

Other Information

Compliance / Regulatory Requirements

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Equal Employment Opportunity

Equal employment opportunity is provided to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Application Window

Generally expected to be posted for two business days from 10/23/2026, though it may be longer with business discretion.

Disability Accommodations

If an accommodation is required to participate in the application process, applicants should follow the employer’s accommodation request process.

Licenses / Certifications / Language Assessments

• Certifications: No required certification(s)
• Licenses: No required license(s)
• Language assessments: None required or preferred

Location

Denver, CO; Dallas, TX; Pittsburgh, PA; or Cleveland, OH