Overview
This role involves managing and processing various documentation and tasks related to loan modifications, foreclosure closings, and liquidation workouts. The position requires attention to detail in validating executed documents, coordinating with multiple parties, and ensuring accurate record-keeping and billing.
Responsibilities
- Prepare mailing labels for overnight packages.
- Validate that all executed documents have completed signatures, dates, and notarizations before submitting to management for final approval.
- Open foreclosure close and bill tasks.
- Process payment reversals to ensure accurate modification system updates; monitor daily funds received reports.
- Follow up on the status of documents sent for recording.
- Send partial claims to FHA vendors and track receipt of recorded documents.
- Mail accurate and executed loan modification documents to clients, borrowers, and investors as needed.
- Submit all required documents to the Claims department.
- Ensure additional documentation for Short Sale and Deeds in Lieu closing packages, including contributions, promissory notes, and investor-specific documents, is provided.
- Complete post-closing audits to confirm all required settlement documents contain appropriate signatures and notarizations.
- Verify and upload required documents into the imaging system.
- Provide closing status updates.
- Contact attorneys, authorized agents, title companies, property preservation vendors, and homeowners to provide or receive closing status updates on liquidation workouts.
- Process invoices, answer billing questions, and coordinate resolution of billing issues with management and/or the Accounting department.
- Ensure Deed in Lieu documents are properly recorded and resolve rejected documents.
- Maintain regular and punctual attendance.
- Perform other related duties as assigned.
Supervisory Responsibilities
- This position has no supervisory responsibilities.
Qualifications
Education and Experience
- Bachelor’s Degree from a four-year college or university.
- One to two years of related experience and/or training.
Skills
- Excellent verbal and written communication skills.
- Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply basic algebra and geometry concepts.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations
Physical Demands
- Frequently required to sit, talk, and hear.
- Occasionally required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
- Occasionally lift and/or move up to 25 pounds.
Work Environment
- The noise level is usually moderate.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Employment Opportunity
The organization is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act
Applicants and employees who are or become disabled must be able to satisfactorily perform the essential job functions with or without reasonable accommodation. Reasonable accommodations are reviewed on a case-by-case basis in accordance with applicable law.
Additional Information
Job duties and responsibilities may be changed with or without prior notice based on the needs of the organization.