LTL Invoice Resolution Specialist

Overview

This role supports Less-Than-Truckload (LTL) invoice resolution for a third-party logistics provider. Responsibilities include researching and resolving carrier invoice discrepancies, billing exceptions, accessorial charges, and other LTL-related financial issues. The position supports internal teams, agents, customers, and carriers to improve invoice accuracy and reduce unresolved disputes.

Responsibilities

• Review LTL carrier invoices and identify discrepancies between quoted, contracted, and billed charges.
• Research and resolve billing exceptions, including reweighs, reclasses, accessorials, duplicate charges, minimum charges, and other carrier adjustments.
• Validate carrier charges against pricing agreements, tariffs, shipment documentation, dimensions, weights, freight class, and applicable rules.
• Submit and manage carrier billing disputes through resolution, including supporting documentation, follow-up, escalation, and credit verification.
• Communicate directly with LTL carriers to challenge unsupported charges and obtain corrections, credits, or additional documentation.
• Partner with agents, operations, pricing, billing, claims, and accounting teams to resolve invoice issues efficiently and accurately.
• Research shipment history, bills of lading, proofs of delivery, inspection reports, carrier notes, and other documentation needed to support dispute resolution.
• Track open disputes and aging items, maintain clear notes, and proactively follow up until each issue reaches final resolution.
• Identify carrier-side errors early to help protect customer billing accuracy.
• Identify recurring billing trends, carrier behavior, or process gaps and escalate opportunities for broader corrective action.
• Maintain organized records of disputes, credits, approvals, and supporting documentation within the organization’s systems.
• Provide clear, timely updates to internal stakeholders on the status, financial impact, and resolution of invoice discrepancies.
• Support special projects, audits, and process improvements related to LTL billing accuracy and invoice resolution.

Requirements

• Transportation, logistics, billing, accounts payable, accounts receivable, or invoice-resolution experience required.
• Strong attention to detail and high degree of accuracy when reviewing rates, charges, and shipment documentation.
• Strong analytical, investigative, and problem-solving skills.
• Ability to manage a high volume of open issues while prioritizing by urgency, financial impact, and aging.
• Strong written and verbal communication skills, with confidence working directly with carriers and internal stakeholders.
• Ability to follow an issue from initial research through final resolution without losing ownership or follow-up.
• Comfort working with spreadsheets, transportation management systems, carrier portals, and standard business applications.
• Ability to work effectively both independently and as part of a cross-functional team.
• Position may be based in Atlanta, Charlotte, or Chicago, with remote candidates considered.

Preferred Qualifications

• 2-3+ years of professional transportation, logistics, freight billing, or invoice-resolution experience.
• Previous LTL billing or carrier invoice audit experience strongly preferred.
• Familiarity with LTL pricing, freight classification, NMFC, carrier rules tariffs, accessorial charges, reweighs, and reclasses.
• Experience researching and disputing carrier invoice adjustments or freight-bill exceptions.
• Working knowledge of Microsoft Excel and experience reviewing large volumes of transactional data.
• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• Demonstrated history of strong follow-through, organization, and professional communication.

Compensation & Benefits

• Medical, dental, vision, flexible spending, and HSA benefits beginning the first of the month following the date of hire.
• Paid time off.
• Short- and long-term disability coverage.
• 401(k) with a 3.5% company match.

Equal Opportunity Employer

The organization is an equal opportunity employer and does not discriminate in any aspect of employment based on legally protected characteristics.