Overview
This role is for an experienced Non Profit accounting professional seeking a hands-on leadership opportunity with flexible, remote work. The position is part-time (30–35 hours per week), during traditional daytime business hours, supporting clients and a remote team of experienced, client-facing accountants.
You will combine client service management expertise with strong accounting knowledge to deliver a high-quality, responsive client experience. Leadership experience will be used to coach teams, ensure consistent service delivery, and help maintain performance and quality standards.
Responsibilities
Client Service & Engagement
- Provide exceptional accounting and operational service to assigned clients.
- Demonstrate thorough understanding of professional accounting and bookkeeping practices.
- Stay current on developments in relevant technologies to deliver outstanding quality service.
- Oversee client onboarding for assigned engagements in accordance with defined process.
- Implement the organization’s technology tools as applicable to drive efficiency and client value.
- Serve as a resource to team members for guidance on client tasks and/or resolution of client issues.
- Build trusted-advisor relationships with client executives by understanding business needs and objectives to proactively identify issues and provide solutions.
- Support evolving client requirements by educating executives on the organization’s accounting and operational expertise.
Team Leadership & Performance
- Monitor team member performance by reviewing quality of work, adherence to protocols, timeliness of deliverables, and adherence to client budgets; provide coaching and feedback as needed.
- Partner with Talent Acquisition and your Managing Director to manage hiring for remote accountants assigned to you, including reviewing pre-screened candidates, interviewing, calling references, and providing timely feedback.
- Orient and train newly assigned accountants in accordance with the organization’s standard process; provide ongoing coaching.
- Balance workflow by aligning client needs with accountants’ expertise and capacity in accordance with predetermined budgets, consulting with your Managing Director regarding potential capacity issues.
- Review accountants’ work to ensure the highest quality of service to clients.
- Maintain profit margin for assigned clients and team.
- Schedule and lead annual performance reviews in accordance with defined process.
Requirements
- Minimum of a Bachelor's degree in Accounting, Finance or related field.
- 10 years of related Non Profit accounting experience, including 4 years of hands-on management experience (hiring, training, and developing a highly engaged, service-oriented team).
- Capacity and commitment to work up to 32–35 hours per week, Monday through Friday, during traditional daytime business hours supporting clients and team members.
- Proven ability to attract, build, and retain a high-performance team.
- Experience developing strong remote team relationships based on trust, accountability, integrity, and sharing of best practices.
- Commitment to consistently follow established policies and procedures while holding team members accountable to do the same.
- Confidence in learning and embracing new technology, including: QuickBooks (Enterprise and Online), Bill.com, Microsoft Office Suite, Outlook, HubDoc, and others.
- Ability to communicate clearly and professionally, orally and in writing.
- Commitment to maintaining the highest level of confidentiality while working with client data.
Compensation & Benefits
Location
- Remote work (home-based). The role requires working Monday through Friday, during traditional daytime business hours.