Manager, Union Payroll Contracts

Overview

This role involves managing the Contracts Administration function focused on union payroll contracts within a production payroll platform company. The Manager, Union Payroll Contracts leads a team responsible for setting up and maintaining union contracts in the system, ensuring accuracy, compliance, and timely support. This position operates remotely within the USA or Canada.

Responsibilities

• Lead the Contracts Administration team in daily operations, meeting SLAs for project review, agreement support, and contract setup.
• Own the Salesforce-based contracts intake and case management workflow, including prioritization, routing, queue management, and reporting.
• Manage and develop Contract Administrators through coaching, feedback, and performance management.
• Ensure contract reviews and decisions are clearly documented with audit-ready notes and supporting materials.
• Maintain operational assets such as project documentation and internal guidance to ensure consistent execution.
• Maintain escalation frameworks with Union Payroll and Labor Relations, ensuring escalations include necessary context and analysis.
• Act as a key decision-maker for operational contract questions and exceptions, escalating when formal interpretation is needed.
• Collaborate cross-functionally with Customer Success, Implementation, Sales, Revenue Operations, and Product/Engineering teams to resolve issues and improve workflows.
• Identify recurring issues and drive process improvements to reduce risk, rework, and resolution time.
• Provide input on hiring, promotions, performance actions, and terminations for the Contracts Administration team.

Requirements

• Minimum 5+ years of experience in contracts administration, labor relations support, production payroll operations, production accounting, or a closely related field.
• 2–3 years of people management experience overseeing operational workflows.
• Strong knowledge of entertainment union and guild agreements in the film and television space (e.g., SAG-AFTRA, DGA, IATSE, Teamsters) with the ability to translate contract terms into operational requirements.
• Experience with CRM or case-management workflows, preferably Salesforce, including prioritization, documentation, and stakeholder communication.
• Proven ability to manage escalations and resolve complex contract questions while maintaining compliance and accuracy.
• Demonstrated success in implementing process improvements that enhance service quality and throughput.
• Strong organizational skills with attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills to create clear guidance on ownership, intake expectations, and next steps.
• Sound judgment and comfort making operational decisions, recognizing when to escalate for formal authority.

Preferred Qualifications

• Experience working with union payroll contracts in the entertainment industry.
• Familiarity with Salesforce or similar CRM platforms.

Compensation & Benefits

• Salary range: $110,400 to $174,000 USD
• Unlimited Paid Time Off
• Remote work from anywhere in the USA or Canada
• Health and Dental benefits
• Up to $1,500 USD / $2,025 CAD for home IT setup
• Up to 2% matching RRSP / 401(k)
• Learning and Development opportunities
• Up to $50 USD / $67.50 CAD monthly towards Internet/Cell phone service

Location

Remote position available to candidates located in the USA or Canada.