Overview
This role involves managing the administration and oversight of assigned non-qualified retirement plans within the client services team. The NQ Plan Analyst is responsible for ensuring plan integrity, mitigating risk, and making operational decisions that impact client outcomes, regulatory compliance, and financial transactions. The position serves as a central coordination point among plan sponsors, participants, operational teams, and relationship management.
Responsibilities
- Implement, track, monitor, and maintain client non-qualified benefit plan accounts, fund investments, and distributions.
- Interpret workflows, apply best practices, and identify opportunities for efficiency improvements.
- Provide technical expertise and operational support to clients and internal business partners.
- Evaluate and resolve business and operational issues, determining root causes and appropriate solutions independently or collaboratively.
- Manage escalated client and participant issues, balancing risk, compliance, and client impact to determine resolution strategies, including deviations from standard procedures when necessary.
- Own operational strategy and execution for assigned plans, prioritizing tasks, resolving conflicts, and determining optimal approaches to deliver outcomes.
- Serve as the initial escalation point for participant inquiries through the call center, responding within standard turnaround times.
- Support Relationship Managers and Client Service Managers in daily client service activities, including direct correspondence and service recommendations.
- Facilitate daily transactional activities with Trustees and trading desks, coordinating asset transactions, fund swaps, and trust activities.
- Coordinate with the Enrollment team to ensure accurate participant setup and election management pre-enrollment.
- Manage post-enrollment processes including auditing elections, client reporting, and data loading to production environments.
- Research and resolve data issues, ensuring data completeness and accuracy.
- Act as Product Owner for Payroll and Census tools, managing updates and troubleshooting.
- Provide data and reporting outputs to internal teams at defined workflow points.
Requirements
- Bachelor’s degree in a business-related field or equivalent industry experience.
- Minimum of 3 years’ experience in a related role within the retirement services sector.
- Proficiency in Microsoft Office applications including Excel, Word, PowerPoint, and Adobe.
- Ability to work accurately and consistently in a deadline-driven environment.
Preferred Qualifications
- Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations.
- Strong written communication skills for reports, business correspondence, and procedure manuals.
- Advanced mathematical skills with experience using spreadsheet and accounting database software.
- Familiarity with McCamish recordkeeping system and ability to research participant data via data extract files.
- Experience with non-qualified deferred compensation plan structures and compliance requirements related to 409A, 457(b), and 457(f) plans.
Additional Information
- For virtual remote positions, an uninterrupted workspace and family care during business hours are required.
- Internet speed must be 25 Mbps or higher for individual use; higher speeds are necessary if multiple users share the connection.
- Call center roles require a hardwired internet connection or workstation proximity to the router.
Location
Newport, Rhode Island (Newport is part of the organization’s operations)
Compensation & Benefits
Not specified in the original description.