Onboarding Lead, Payroll (Remote, US)

Overview

This role involves leading the onboarding process for new clients transitioning onto a payroll platform. The position requires managing end-to-end payroll onboarding projects, serving as the primary client contact, and collaborating with internal teams to ensure accuracy, efficiency, and client satisfaction.

Responsibilities

• Lead and execute full-cycle payroll onboarding projects from kickoff to go-live.
• Serve as the main point of contact for onboarding clients, ensuring a smooth and positive experience.
• Manage complex payroll data migrations and data validation processes.
• Configure payroll software based on client requirements and system best practices.
• Deliver training, resources, and ongoing support to new clients.
• Partner with cross-functional teams including HR, Benefits, Compliance, and Client Success to ensure alignment throughout the onboarding process.
• Stay current on payroll regulations and apply industry best practices.

Requirements

• Minimum 2 years of experience in payroll, finance, or related fields.
• Fundamentals of Payroll Certification (FPC) or similar designation preferred.
• Experience working within structured project management environments and tools.
• Strong organizational and time-management skills with the ability to manage multiple projects simultaneously.
• Excellent verbal and written communication skills, including negotiation and facilitation.
• Proficiency with Microsoft Office Suite, Salesforce, and Claude.
• Ability to build strong relationships internally and externally.
• Strong analytical skills with the ability to think independently and make sound decisions.
• Collaborative, solutions-focused mindset with a high degree of personal accountability.

Success Metrics

• Timely and accurate onboarding of all assigned payroll clients.
• High levels of client satisfaction and retention during the onboarding process.
• Effective troubleshooting and proactive issue resolution.
• Accurate configuration and validation of payroll data with strong attention to detail.

Compensation & Benefits

Information about compensation and benefits was not provided.

Location

Location details were not specified.