Operations Associate (Remote)

Overview

This remote Strategy & Operations Associate role supports business operations, strategic planning, and cross-functional execution for a restaurant technology company. You will work closely with the CEO and leadership team to improve operational processes, develop go-to-market strategies, manage performance reporting, and support financial planning.

Responsibilities

GTM Strategy & Execution

• Develop, refine, and scale go-to-market (GTM) playbooks covering messaging, positioning, and launch processes for new product opportunities, market segments, and geographic markets.
• Conduct competitive analysis and market research to inform product positioning, messaging, and business growth strategies.
• Partner with sales and customer success teams to design, test, and improve expansion and growth initiatives.

Investor & Board Strategy

• Coordinate preparation for quarterly board meetings, working with the CEO to develop presentations, performance metrics, supporting materials, and strategic narratives.
• Manage ad hoc investor information requests, prepare investor reports, and support fundraising activities and investor communications.
• Develop business cases to evaluate proposed strategic initiatives, partnerships, and investment opportunities.

Business & Finance Operations

• Work with company leadership on business priorities, strategic initiatives, and organizational planning cycles.
• Identify operational inefficiencies, manual workflows, inconsistent procedures, and process gaps, then help implement improvements that support business scalability.
• Build and maintain operational metrics, performance dashboards, and key performance indicator (KPI) frameworks to monitor business performance.
• Support financial forecasting and financial modeling, maintaining planning models used by leadership to evaluate headcount, revenue, and operating expenditures.
• Assist with billing reconciliation and accounts payable processes to maintain accurate and efficient financial operations as the business grows.

Requirements

Required Experience

• 2–5+ years of experience in strategy and operations, business operations, or directly related operational and strategic execution responsibilities.
• Background in top-tier consulting, investment banking, or a strong business school foundation.
• Demonstrated experience taking ownership of projects or initiatives from initial strategy through hands-on execution and completion.

Required Skills

• Strong analytical capabilities, including the ability to build financial or business models, independently interpret data, and translate findings into actionable business decisions.
• Ability to assess operational challenges, investigate underlying problems, and develop practical solutions without relying on established playbooks.
• Strong written and verbal communication skills, including the ability to prepare executive-level memos and communicate effectively with the CEO, merchants, and investors.
• Ability to manage ambiguous business problems and demonstrate intellectual

Compensation & Benefits

• $120,000–$140,000 annually

Location

• United States (Remote)